Lease car

nuttyarab

We have a car leased via Renault, we got the car back in 2013 and after 2 months had our private plate put on the vehicle, we informed Renault, insurance etc etc the car has been serviced a few times and even had a new gearbox with Renault as was all under warranty.
Anyway last month we got a letter saying they are coming to take the car as its not insured.... Shocked I phoned them, only to find out they still had the old number plate from 4 years ago on their system. I got told to send the V5, most and insurance copies which I did but now they want to see pay slips, accounts, bank statements and fill in an expenditure form (even wants know how much cat food I buy) they have said if I don't do it they are coming to get the car (payments are up to date) I didn't even have to do this to get the car! Has anyone else experienced this? I don't feel that I should have to go to all the hassle of this as it's there mistake

DCFC79

nuttyarab wrote: »

We have a car leased via Renault, we got the car back in 2013 and after 2 months had our private plate put on the vehicle, we informed Renault, insurance etc etc the car has been serviced a few times and even had a new gearbox with Renault as was all under warranty.
Anyway last month we got a letter saying they are coming to take the car as its not insured.... Shocked I phoned them, only to find out they still had the old number plate from 4 years ago on their system. I got told to send the V5, most and insurance copies which I did but now they want to see pay slips, accounts, bank statements and fill in an expenditure form (even wants know how much cat food I buy) they have said if I don't do it they are coming to get the car (payments are up to date) I didn't even have to do this to get the car! Has anyone else experienced this? I don't feel that I should have to go to all the hassle of this as it's there mistake

Was the number plate on your insurance docs ?

AnotherJoe

Do you have legal cover through your car insurance ? If so get them involved

nuttyarab

Yes insurance docs got changed straight away to new plate

I will check if I have legal cover on it

Nasqueron

Initiate a formal complaint immediately

WRITE (yes paper, envelope not email, phone call etc) - send it to them marked clearly "Complaint" and obtain free proof of posting from the PO

Demand they stop harassing you and threatening to take the car

Provide proof that you changed your details and that your insurance is valid on the correct plate (include copies, not originals) as well as any DVLA records showing it was changed (such as a VED reminder on the new plate)