MSE News: Rail firms told to refund passengers who pay too much for tickets

edited 13 February 2017 at 12:36PM in Public Transport & Cycling
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Legacy_userLegacy_user Forumite
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edited 13 February 2017 at 12:36PM in Public Transport & Cycling
Train companies are facing calls to refund passengers who pay over the odds for tickets...
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'Rail firms told to refund passengers who pay too much for tickets'
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  • Andy_LAndy_L Forumite
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    So have they been "told to refund" or are they "facing calls to refund"? There's a fairly significant difference
  • MobeerMobeer Forumite
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    Andy_L wrote: »
    So have they been "told to refund" or are they "facing calls to refund"? There's a fairly significant difference

    John Larkinson, Office of Rail and Road Director of railway markets and economics:
    "We are calling on train companies to commit to refund anyone who finds that they could have bought a cheaper ticket for the same journey"

    So for now there is no compulsion, just a suggestion.
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