MSE News: Rail firms told to refund passengers who pay too much for tickets

Legacy_user

Train companies are facing calls to refund passengers who pay over the odds for tickets...

Read the full story:
'Rail firms told to refund passengers who pay too much for tickets'

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Andy_L

So have they been "told to refund" or are they "facing calls to refund"? There's a fairly significant difference

Mobeer

Andy_L wrote: »

So have they been "told to refund" or are they "facing calls to refund"? There's a fairly significant difference

John Larkinson, Office of Rail and Road Director of railway markets and economics:
"We are calling on train companies to commit to refund anyone who finds that they could have bought a cheaper ticket for the same journey"

So for now there is no compulsion, just a suggestion.