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Prize worth £5000 not recieved after 28 day T&C
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elle27
Posts: 17 Forumite
Hi all,
I won my 1st ever competition on the 3rd Jan and was so excited as I never win anything! They contacted me via their facebook page within 48 hrs asking for my address details only - which I provided and the asked my availability to arrange delivery for the next 2 weeks. I said anytime as I was luckily working from home.
Since then, I haven't heard from them. I have sent them several polite follow up messages asking for a delivery update and heard nothing back.
The T&C' state they will deliver within 28 days from receiving the winners contact details and this has now passed this week.
The facebook page is genuine and links directly to the company website and the facebook page has 1/4 million followers etc. So its a not a 3rd party scam or anything.
I've emailed the company and phoned them, but I keep getting through to the Technicals dept, and as the company is so large, no one knows who the contact person or social media contact team is.
Any suggestions? Thank you
PS: I don't mind waiting, but its got to the point where I'm sure it will ever get sent
I won my 1st ever competition on the 3rd Jan and was so excited as I never win anything! They contacted me via their facebook page within 48 hrs asking for my address details only - which I provided and the asked my availability to arrange delivery for the next 2 weeks. I said anytime as I was luckily working from home.
Since then, I haven't heard from them. I have sent them several polite follow up messages asking for a delivery update and heard nothing back.
The T&C' state they will deliver within 28 days from receiving the winners contact details and this has now passed this week.
The facebook page is genuine and links directly to the company website and the facebook page has 1/4 million followers etc. So its a not a 3rd party scam or anything.
I've emailed the company and phoned them, but I keep getting through to the Technicals dept, and as the company is so large, no one knows who the contact person or social media contact team is.
Any suggestions? Thank you
PS: I don't mind waiting, but its got to the point where I'm sure it will ever get sent
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Comments
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Who is it with?
If it gets beyond the timeframe they have specified and they are are not responding I will try and find the email of someone higher up
Worth saying though that some class 28 days as working days rather than a calendar month so I would personally give it another week incase it is out in the post/ slightly delayedJuly 2015 Wins- Shaun The Sheep Goody Bag, 4x Books
Year to date: £786
Total to date ( Since 2008 ) = £37,345 :eek:0 -
Thank you, I hadn't thought about the 28 days being working days - so that is good to know. I will give it another week and hope that someone gets back to me.0
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i would give it a bit longer but there is somewhere you can contact regarding not receiving a prize i shall try and find the detailsThanks to everyone that posts :T:money:
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xoxlauraxox wrote: »i would give it a bit longer but there is somewhere you can contact regarding not receiving a prize i shall try and find the details
See this thread: https://forums.moneysavingexpert.com/discussion/5597243
Jx2024 wins: *must start comping again!*0
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