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Prize worth £5000 not recieved after 28 day T&C

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elle27
elle27 Posts: 17 Forumite
edited 9 February 2017 at 4:29PM in Compers chat corner
Hi all,

I won my 1st ever competition on the 3rd Jan and was so excited as I never win anything! They contacted me via their facebook page within 48 hrs asking for my address details only - which I provided and the asked my availability to arrange delivery for the next 2 weeks. I said anytime as I was luckily working from home.

Since then, I haven't heard from them. I have sent them several polite follow up messages asking for a delivery update and heard nothing back.

The T&C' state they will deliver within 28 days from receiving the winners contact details and this has now passed this week.

The facebook page is genuine and links directly to the company website and the facebook page has 1/4 million followers etc. So its a not a 3rd party scam or anything.

I've emailed the company and phoned them, but I keep getting through to the Technicals dept, and as the company is so large, no one knows who the contact person or social media contact team is.

Any suggestions? Thank you

PS: I don't mind waiting, but its got to the point where I'm sure it will ever get sent

Comments

  • Who is it with?

    If it gets beyond the timeframe they have specified and they are are not responding I will try and find the email of someone higher up

    Worth saying though that some class 28 days as working days rather than a calendar month so I would personally give it another week incase it is out in the post/ slightly delayed
    July 2015 Wins- Shaun The Sheep Goody Bag, 4x Books

    Year to date: £786

    Total to date ( Since 2008 ) = £37,345 :eek:
  • elle27
    elle27 Posts: 17 Forumite
    Thank you, I hadn't thought about the 28 days being working days - so that is good to know. I will give it another week and hope that someone gets back to me.
  • xoxlauraxox
    xoxlauraxox Posts: 3,795 Forumite
    i would give it a bit longer but there is somewhere you can contact regarding not receiving a prize i shall try and find the details
    Thanks to everyone that posts :T:money:
  • hazyjo
    hazyjo Posts: 15,475 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    i would give it a bit longer but there is somewhere you can contact regarding not receiving a prize i shall try and find the details

    See this thread: https://forums.moneysavingexpert.com/discussion/5597243

    Jx
    2024 wins: *must start comping again!*
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