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John Lewis slashes 90-day returns policy

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John Lewis slashes 90-day returns policy

edited 30 November -1 at 1:00AM in Shop but don't drop
5 replies 3.6K views
MSE_Megan_FMSE_Megan_F Former MSE
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edited 30 November -1 at 1:00AM in Shop but don't drop
Shoppers at John Lewis now have just 35 days to return unwanted goods, after the high street giant cut its generous 90-day returns policy...
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'John Lewis slashes 90-day returns policy '
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Replies

  • I see me shopping less and less at John L.

    I have their Partnership card and yes you get points to spend with them, but actually with my Debenhams card I get the same points but also get free delivery on anything I buy online.

    Everyone goes on about the level of service provided by John L but I can't say it's any better than the House of Fraser or Debenhams.

    Their telephone centre staff are employed by Capita and not by the partnership and now, with this further change to refunds, I really think nothing differentiates them.
  • Doc_NDoc_N Forumite
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    Another nail in the coffin for the high standards that John Lewis used to stand for.

    Severely restricted returns, really poor customer service in their stores, high prices, a 'never knowingly undersold' policy that's a downright lie, promises not kept about what was offered to those who signed up to 'My John Lewis', deceitful advertising of their add-on warranties, what next?

    Less and less point to shopping with John Lewis these days - frankly Amazon provides a better service at considerably lower prices. I suspect John Lewis may not be around for as long as we thought just a few years ago.
  • JuicyJesusJuicyJesus Forumite
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    How many people actually change their minds about something three months down the line to the point they want to return it and refund it?

    This won't affect my use of JL one iota, because I'm not the sort of pillock who gets het up about not being able to do something thoroughly unreasonable.
    urs sinserly,
    ~~joosy jeezus~~
  • Doc_NDoc_N Forumite
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    JuicyJesus wrote: »
    How many people actually change their minds about something three months down the line to the point they want to return it and refund it?

    How about 36 days, then?
  • kerri_gtkerri_gt Forumite
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    Won't make any difference to me whatsoever, 35 days is ample time to decide whether or not to return something. The longer it is left, the more likely the receipt is going to be accidentally mislaid or thrown out anyway.
    Feb 2015 NSD Challenge 8/12
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