Southern season ticket holders on track for refunds worth £100s - can you claim?

edited 8 February 2017 at 5:41PM in Public Transport & Cycling
3 replies 1.9K views
Former_MSE_Megan_FFormer_MSE_Megan_F Former MSE
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edited 8 February 2017 at 5:41PM in Public Transport & Cycling
Thousands of Southern Rail season ticket holders are on track to pocket a lump sum worth £100s after the rail operator agreed to refund passengers affected by "significant levels of disruption" last year...
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'Southern season ticket holders on track for refunds worth £100s - can you claim?'
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Replies

  • Kite2010Kite2010 Forumite
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    You need to look out for an email from [email protected]. The emails have been being sent since mid-January, and Southern is in the final stages of contacting everyone it has details for.
    • If you have the email – Click the link in your email and choose how you want your compensation to be paid.

    I wonder if any scamsters have jumped on that bandwagon sending out mass emails saying something like "Your Southern Refund" with a link to a similar looking site designed to fool people into handing over their bank/card details so that "southern" can action the refund?
  • ScrimpstarScrimpstar Forumite
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    Don't worry Kite2010, if the link worked and took you to a Southern Rail site that actually worked, their regular customers would spot the fake immediately - nothing IT related ever works properly at Southern Rail! We gave up trying to use 'The Key' card - it just kept failing.

    And they just sent me a link to claim compensation and that is not functioning either...
  • MobeerMobeer Forumite
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    My email arrived and claim went through easily. Payment was pretty quick too.
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