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GWR may have lost "many" delay repay claims

Crabman · 2017-01-28 14:21:18

I have been waiting for 8 weeks for a delay repay claim from GWR. Having spoken with customer services, I was told that my claim was not in the system. It was explained that they have had some system "problems" and that "many" passengers' claims have been lost... I received a confirmation email upon submission of the claim…

Comments

Crabman Posts: 9,942 Forumite

4 June 2017 at 3:44PM

Pier wrote: »

I have finally received a cheque today! I am not sure if that is to apologise from the delay, but the compensation is more than what I expected. I won't complain about that

It looks like they're only issuing cheuques where people remind them - if customers forget, it looks like GWR forgets too (to its financial advantage).

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