Stop all nuisance calls simply and easily with BT's new free Call Protect service

in Phones & TV
59 replies 20.1K views
1246

Replies

  • edited 27 January 2017 at 2:38PM
    Ian011Ian011 Forumite
    2.4K Posts
    1,000 Posts Fifth Anniversary Name Dropper
    ✭✭✭✭
    edited 27 January 2017 at 2:38PM
    Interesting idea, and maybe helpful for some, but not the golden bullet.
    Interesting commentary on Sky News...
    http://www.fairtelecoms.org.uk/tv.html?YMJNBzlTa6M

    or

    dhft.alter _ vista.org/Videoplayer.htm?YMJNBzlTa6M
    Remove underscore and up to three spaces and join all the parts together.
  • CardewCardew Forumite
    28.7K Posts
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    ✭✭✭✭✭
    Doc_N wrote: »
    No need to. You just dial 1572 to listen to anything in the junk inbox.

    How can you listen to the calls in the junk inbox? You can look at the telephone numbers in the inbox. You then have the option to 'remove from blacklist' or 'save'. If you press ' save' it states 'please enter a valid telephone number'

    Here are my 12 calls all entered into my personal blacklist by dialing 1572 and then option 1

    +1 9637 489 90
    -
    19 Jan 2017 | 09:44
    Edit


    +1 9699 126 35
    -
    18 Jan 2017 | 17:21
    Edit


    +20 1282 099 9
    -
    18 Jan 2017 | 16:10
    Edit


    +1 9745 687 41
    -
    18 Jan 2017 | 13:53
    Edit


    +1 9509 528 26
    -
    18 Jan 2017 | 12:11
    Edit


    +1 9401 642 52
    -
    18 Jan 2017 | 10:48
    Edit


    +20 1993 678 8
    -
    18 Jan 2017 | 09:58
    Edit


    +1 9403 556 59
    -
    17 Jan 2017 | 17:25
    Edit


    +1 9440 188 83
    -
    17 Jan 2017 | 15:39
    Edit


    +1 9890 587 81
    -
    17 Jan 2017 | 12:58
    Edit


    023 3666 7890
    -
    17 Jan 2017 | 10:10
    Edit


    023 8555 7171
    -
    16 Jan 2017 | 16:15
    Edit

    To repeat my earlier point, I cannot see how this system will help me in any way, unless the personal mailboxes are used by BT to trace the computer that is generating and dialling these numbers.

    Even then the culprits will be in a room in the backstreets of some Asian city and no action will be taken by the local authorities.
  • [Deleted User][Deleted User] Forumite
    0 Posts
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    MoneySaving Newbie
    Ian011 wrote: »
    Interesting commentary on Sky News...
    dhft.alter _ vista.org/Videoplayer.htm?YMJNBzlTa6M&1484838636644
    Rubbish link, it took me to Derby Teaching Hospital's Home Page! :)
  • Doc_NDoc_N Forumite
    7.7K Posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    ✭✭✭✭
    Cardew wrote: »
    How can you listen to the calls in the junk inbox? You can look at the telephone numbers in the inbox. You then have the option to 'remove from blacklist' or 'save'. If you press ' save' it states 'please enter a valid telephone number'

    I can't check for you, I'm afraid (there are no messages in my junk inbox) but BT do talk specifically about listening to the messages:

    Using the service feature
    11. The service feature will re-direct calls from blacklist telephone numbers to your voicemail inbox. You can only store 20 of these voicemail messages at any one time.
    12. When your voicemail inbox reaches this maximum, each new voicemail message will delete the oldest voicemail message automatically.
    13. The service feature has no ability to remind you when your voicemail inbox is full.
    14. It is your responsibility to listen to your voicemail messages and we won’t be liable for the consequences if you don’t.
    15. You can change the set-up of the service feature online via bt.com or from your home phone by calling 1572 for free.


    Maybe call BT?
  • edited 20 January 2017 at 9:01AM
    CardewCardew Forumite
    28.7K Posts
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    ✭✭✭✭✭
    edited 20 January 2017 at 9:01AM
    Doc_N wrote: »
    I can't check for you, I'm afraid (there are no messages in my junk inbox) but BT do talk specifically about listening to the messages:

    Using the service feature
    11. The service feature will re-direct calls from blacklist telephone numbers to your voicemail inbox. You can only store 20 of these voicemail messages at any one time.
    12. When your voicemail inbox reaches this maximum, each new voicemail message will delete the oldest voicemail message automatically.
    13. The service feature has no ability to remind you when your voicemail inbox is full.
    14. It is your responsibility to listen to your voicemail messages and we won’t be liable for the consequences if you don’t.
    15. You can change the set-up of the service feature online via bt.com or from your home phone by calling 1572 for free.


    Maybe call BT?

    Thanks, but we are at cross-purposes here.

    The system has two boxes displayed when I log in to BT Call Protect.
    12
    numbers on your Personal Blacklist
    These are numbers you have added. Calls from these numbers will be sent to your junk voicemail.

    0
    calls sent to your junk voicemail

    Call 1572 from your landline to access junk voicemail messages.
    One is called 'Personal Blacklist' and that is where the 12 calls referred to above are listed. These are the calls I entered by dialling 1572 then option 1.

    Thus if any of those 12 computer generated numbers called me again they would be put in my 'junk voicemail'. However as there are billions of combinations of numbers, and they are invalid numbers anyway, it ain't going to happen.

    The only time the system would be used is if:

    A: I entered, say, your telephone number! in my personal blacklist. Then if you rang me it would get diverted to my junk voicemail; and I could listen to it or delete it. I have the facility to remove your number from my personal blacklist and your calls would get to my phone.

    B. If there are(known to BT) scam/junk calls from a number e.g. a bogus charity, that tried to call me, they would also go to my junk voicemail.
  • borkid wrote: »
    I've done both of those things but still get calls. I give my mobile number instead which is always on silent and I only check if I'm expecting a call/text. I suspect some legitimate companies have passed on my number.

    Get yourself a free 084 number or even a paid for premium number and use that to give out, with the 084 most call centres are banned from calling them as it costs them money, with the premium number you make money every time they call.


    Note: there may be regulations regarding premium numbers and charges to you.
    Signature removed club member No1.

    It had no link, It was not to long and I have no idea why.
  • Ian011 wrote: »
    001 974 568 741 is one digit short of being a valid number length for the country it claims to be from (and may well not be a valid area code).

    Blocking based solely on CLI is doomed to failure. It seems BT's system may be a headline-grabbing marketing exercise rather than anything particularly useful or effective.


    I was wondering about none valid numbers being blocked or not.
    Signature removed club member No1.

    It had no link, It was not to long and I have no idea why.
  • PincherPincher
    6.6K Posts
    ✭✭✭✭
    No messages in the junk voicemail box so far.

    Phase II

    Advertise for lonely housebound people who want to chat.

    Instead of diverting the calls to a junk mailbox, divert them to lonely people.

    E.g. dial 1572, then option 8 asks for junk calls.
    When you want to stop the calls, dial 1572, then option 9 to stop the calls. The caller will get a dummy number, not the real landline number.
  • GBManGBMan Forumite
    3 Posts
    We have a foolproof way of stopping unwanted calls being answered.


    We have most of our regular callers numbers on our phone memory so we can answer them straight away.


    On our answerphone we have this message: 'Please say who you area and we will answer if we are here. Otherwise please leave a message.' Needless to say we get almost no messages but the ones we get are usually ones we want to answer. We have used this system for almost a year without any problems and can thoroughly recommend it.
    :beer::beer:
  • KessKess Forumite
    111 Posts
    Have people managed to activate BT Call Protect online via BT's signup page? Whenever I try, after entering my phone number and postcode and clicking "Continue", I get an error message saying we cannot process this order online and telling me to call an 0800 number that ends up in an Indian call centre who don't seem to be able to do anything to help. :(
This discussion has been closed.
Latest MSE News and Guides