Advice on offer from Wonga

Bluetonic123

I have been trapped by payday loans for years and have finally seen the light and stopped the cycle. I will never take another payday loan again.

I have payment arrangements with a few and put in an affordability complaint about Wonga and QuickQuid who I borrowed from month on month for years.

I am yet to hear back from about QuickQuid.

I had 23 loans in total from Wonga but only the last 3 were in the last six years. The last which I had defualted on was written off by Wonga without me making a complaint. I also received a small refund (less than £100) because they had made an error in calculating my interest.

I know that the ombudsmen generally doesn't look into to older complaints but I was advised by the debt camel website that as my loans were month on month they might not be treated as a single borrowing decision and they might look into them as a whole. There is also the caveat that complaints within three years from when the consumer knew, or could reasonably have known, they had cause to complain.

Wonga have contacted my adjudicator to offer me £193 for loan 22. The adjudicator has advised me that.This offer has been made before they have been able to look into the facts of my case. So they are unable to say whether I would’ve recommended the offer
amount they are making me.

If I accept the offer it will be full and final settlement of my complain and I will not be able to take the claim further.

I am not sure what I should do. Money is tight and the money would come in handy. However, if they looked into earlier loans I think the refund would run into the thousands and I would be able to pay all my debts off and get these people off my back forever, as well as pay off a credit card and catalogues which are in arrears.

Do you think I should hold out for more or take the offer?

sourcrates

I personally would allow the FOS to do their stuff.

You may find, if the FOS don't agree they were unaffordable, wonga will still pay what there offering you now.

Chances are you may get a lot more.

Starzy

I would go through the ombudsmen as well, I made a complaint to Wonga and they offered me around £400 to go away basically. I then raised a complaint with the FOS and just received just over £2000, they refunded all the loans I had apart from the 1st one.

Bluetonic123

Thanks - I would normally push through but I am concerned that the FOS might not look at the claims anyway as they are so old.