Agreed refund then sent item.

Xamol73

Don't post very often, I will try to avoid a wall of text.

I have spent a frustrating day trying to arrange a cancellation of an order for a laptop online from Laptops Direct, before I contact them again tomorrow I would like to know my rights.

On Saturday I ordered a new laptop paid by on my credit card which was an impulse buy.

After ordering I looked around for a suitable bag and found the laptop was huge, and heavy, the bags even larger, and decided to wake up early on Monday and start the cancellation procedure.

6.00am Followed the instructions on LD's website and cancelled the order.

9.35am Recieved an email telling me the goods had been despatched.

10.40am Read the email and immediately replied asking why the goods were sent after I had cancelled the order.

10.55am LD contacted me saying they would get an agent to call me (which they did not).

10.57am I informed LD to get their courier to reroute the parcel back to themselves and to give me the package info so I could do the same.

11.30am No reply from LD so I email them again asking if they were successful in cancelling the courier AND to send me the tracking details (which they still have not done).

12.10pm Recieved an email saying the order has been sent through to LD cancellation team and that they would confirm the refund by email asap. As far as I was concerned this ended the matter.

3.40pm Recieve another email from LD stating 'once we have confirmation of the cancellation we will notify you'.

3.46pm I reply asking if it is me they need confirmation from or if it is internally at LD. Also asking when I would recieve my refund.

4.21pm After no reply I send another message asking them to clarify the above. Again asking about my refund.

Up until 12.30 the order tracking on LD website had my order listed as awaiting dispatch, but I notice now it is listed as dispatched.

I am hoping someone can advise me what my rights are if the laptop arrives, as to send it insured by return is very expensive. And if it doesn't arrive, how long is it reasonable to wait for a refund.

Sorry for the long post but I wanted to give as much info as possible, please ask if there is any questions that may be relevant.

Many thanks in advance Xamol73.