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John Lewis Refund help

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I brought a watch for a xmas gift. It didn't fit the person so I got a refund on the 27th Dec. I haven't received anything yet from John Lewis (JL) and I'm getting a bit worried. I think the JL website said it should take 5 days but I'm not sure how that works with what TSB (my bank) and JL regard as holidays?

Any advice?

Comments

  • moneysaver
    moneysaver Posts: 836 Forumite
    Part of the Furniture 500 Posts Name Dropper
    If JL said they will refund then I usually find they keep to their word.
    Give them a call just to make sure it has went through. I don't see any probs though.


    Moneysaver
  • TrulyMadly
    TrulyMadly Posts: 39,754 Forumite
    Part of the Furniture Combo Breaker Cashback Cashier
    I had an item collected on 22nd and only received the refund on 5th January....i had to ring them but it was all fine:)
    To do is to be. Rousseau
    To be is to do. Sartre
    Do be do be do. Sinatra
  • FutureGirl
    FutureGirl Posts: 1,252 Forumite
    Eighth Anniversary 1,000 Posts Combo Breaker
    its 5 working days the refund. so don't you count weekends and bank holidays or the additional days closed for the xmas / new year.
  • Mr_Singleton
    Mr_Singleton Posts: 1,891 Forumite
    FutureGirl wrote: »
    its 5 working days the refund. so don't you count weekends and bank holidays or the additional days closed for the xmas / new year.

    Interestingly they can TAKE money OFF your card in less than a second despite it being a bank holiday/Sunday/middle of the night..... go figure!
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