Email offer of £100 for Feedback now Renaged

Wildpoppy40

Hello
I received an email from the Arcadia group after a purchase and it offered me £100 for my thoughts.
There were no T &Cs, no mention of a prizedraw or competition, just the offer.
I provided the feedback and emailed weeksn later asking when I was going to receive my £100. They are now saying it was an error from their marketing team and shouldn't have been sent.

They have offered me a £30 Gift card. I would still like what I was initally offered. They don't seem to want to move from that and have near enough said, take it or get nothing.
What are my rights and how far should I take this?

thanks

Poppy

sarah1972

Wildpoppy40 wrote: »

Hello
I received an email from the Arcadia group after a purchase and it offered me £100 for my thoughts.
There were no T &Cs, no mention of a prizedraw or competition, just the offer.
I provided the feedback and emailed weeksn later asking when I was going to receive my £100. They are now saying it was an error from their marketing team and shouldn't have been sent.

They have offered me a £30 Gift card. I would still like what I was initally offered. They don't seem to want to move from that and have near enough said, take it or get nothing.
What are my rights and how far should I take this?

thanks


Poppy

Hi

You have posted on a board for expired grabbit posts.

You may want to re post in the consumer rights board.