Gas Meter doesn't exist!

baz9239

Our gas meter does not seem to exist on anybodies database!

When we bought the house we were told that British Gas were the suppliers for both Gas and Electricity. (inside the gas meter box there is also a sticker saying the gas transporter is British Gas)

We have contacted BG and they have no record of gas supply and don't recognise the meter number. After ringing around the houses, BG, Transco then said that the supplier was Scottish Power. Scottish Power also denied any knowledge of the property or meter. Basically the gas meter is not on the national database and nobody acknowledges it's existence!

So in another attempt to get this sorted my wife has called Wales and West (who supposedly supply the area)... They have said address is not owned by them and the pipes were supplied by a small independent company called ESP.. On calling ESP they say it should be Scottish Power.... Scottish Power deny this once again!! What do we do? We are not receiving any gas bills at the moment, shouldn't really complain but don't want to get stung by a backdated bill!

C_Mababejive

Keep records of all correspondence re the matter,file it away and do nothing. Take regular meter readings and convert this into a typical fuel cost. Put the money away in some kind of savings account. You have done your best,,why run around?

spiro

If everybody is denying they are the supplier, pick a supplier and sign up with them. Unlike electricity gas meter points can have a status of shipperless (no supplier).

Scottish_Power

baz9239 wrote: »

Our gas meter does not seem to exist on anybodies database!

When we bought the house we were told that British Gas were the suppliers for both Gas and Electricity. (inside the gas meter box there is also a sticker saying the gas transporter is British Gas)

We have contacted BG and they have no record of gas supply and don't recognise the meter number. After ringing around the houses, BG, Transco then said that the supplier was Scottish Power. Scottish Power also denied any knowledge of the property or meter. Basically the gas meter is not on the national database and nobody acknowledges it's existence!

So in another attempt to get this sorted my wife has called Wales and West (who supposedly supply the area)... They have said address is not owned by them and the pipes were supplied by a small independent company called ESP.. On calling ESP they say it should be Scottish Power.... Scottish Power deny this once again!! What do we do? We are not receiving any gas bills at the moment, shouldn't really complain but don't want to get stung by a backdated bill!

Hi baz9239

I apologise for the problems you are having confirming your gas supply.

So I can get this investigated further for you, are you possibly able to email me at [EMAIL="social@scottishpower.com"]social@scottishpower.com[/EMAIL] with your full address and gas meter serial number please?

Kind regards
Faye

davidgmmafan

As has already been suggested don't bust a gut. The sooner this gets sorted the quicker you will be paying someone for your gas so why rush? It sounds like you have made reasonable efforts to establish who the supplier is.

The only thing I would add to earlier messages is the suggestion to sign up to another supplier may not work. In my experience you need to speak to the section that would deal with new connections. Otherwise the supplier may try to take it over and realize all isn't well.

The supply needs to be registered in the same way that a supply to a new build property does.

Wolf3

As Spiro has kindly pointed out pick a supplier and sign up with them. Unlike electricity, gas meter points can have a status of shipperless.

Firstly i would get ESP to confirm the Meter Point Reference Number (MPRN) for your property before ringing the supplier

88888

Was this resolved in the end? I'm currently having the same problem, even national grid have no record or MPRN number. Their response was to pick a supplier in order for them to register a new MPRN number. Contacted npower as my chosen supplier only to be told they don't start new supplies but only take on new customers that switch from existing ones!

mama4321

We had this problem too. The only supplier we found who would take us on was British gas.

88888

I've tried British Gas too! They just keep saying, "you don't have gas" and suggest contacting national grid and the endless loop if being passed on continues! Did you talk to any particular department and what was the situation on back payments, if you don't mind me asking?

sewingqueen

I would suggest speaking to the gas transporter such as ESP, they can then confirm who is the registered supplier.

Once you know who the supplier is send a written request to them (email or letter) asking them to open an account. If you have no response from them send the same letter or email again a few months later, this way if they ever do get round to setting up an account you will only be liable for the last 12 months usage, google Ofgem back billing principle for more information.

spiro

sewingqueen wrote: »

I would suggest speaking to the gas transporter such as ESP, they can then confirm who is the registered supplier.

As has been pointed out twice gas metering points can have a status of Shipperless (no supplier) unlike elec which does not.