Unauthorised PS Purchases

YorkshireTea2021

I know most people will say that bank details should not be kept in the console but they were and that's that!
My 10 year old son has downloaded over £1700 worth of FIFA packs from PSN without our knowledge. He thought he had 'hacked' the system after seeing his brother enter a password when resetting the console. PlayStation don't what to know and Barclays say it's not their problem. Whilst very annoyed with my son, I feel both PlayStation and Barclays have been irresponsible for allowing irregular spending on my account.
Any help or suggestions on how I could reclaim any or all of the cash would be appreciated.

k3lvc

Various posts on this on the forum if you use the search function with differing degrees of success


Given you/your son take prime responsibility for this rather than the blame you're trying to apportion against Sony/Barclaycard hopefully you've removed/sold aforementioned Playstation and son is now on household duties for the foreseeable future

DCFC79

YorkshireTea2021 wrote: »

I know most people will say that bank details should not be kept in the console but they were and that's that!
My 10 year old son has downloaded over £1700 worth of FIFA packs from PSN without our knowledge. He thought he had 'hacked' the system after seeing his brother enter a password when resetting the console. PlayStation don't what to know and Barclays say it's not their problem. Whilst very annoyed with my son, I feel both PlayStation and Barclays have been irresponsible for allowing irregular spending on my account.
Any help or suggestions on how I could reclaim any or all of the cash would be appreciated.

You could have done more to protect the account but its done now.

Id take the console off them and sell it to help pay the debt.

societys_child

He thought he had 'hacked' the system

If he's old enough to think that, he's old enough to understand that hacking accounts is wrong.

I know most people will say that bank details should not be kept in the console . . <snip> . . I feel both PlayStation and Barclays have been irresponsible

Erm, OK :huh:

beaker141

I feel a lot of sympathy - its so easy for details to get saved in these type of devices - its always encouraged and from a convenience aspect so easy to do.

Surely the PSN have made a whacking profit out of this type of occurance, and should hold their hands up a bit and in clear cases like this make some partial refund - e.g. to not make a profit out of it.

Its a sour taste when you think of the profit!

Bigphil1474

Agree with DCFC - sell the PS - it's a tough lesson to learn but hey ho..
Can't see you getting anything back, as I'm sure Sony will say that the purchases have been made in line with their T&C's etc.
For anyone else, you can go onto their website, login, and set up a PIN - that way purchases can't be made without knowing the PIN even if the bank details are available. Main thing is not to have bank details on. You can buy gift vouchers etc. for all PSN purchases so your bank details never need to go anywhere near Sony..

takman

beaker141 wrote: »

I feel a lot of sympathy - its so easy for details to get saved in these type of devices - its always encouraged and from a convenience aspect so easy to do.

Surely the PSN have made a whacking profit out of this type of occurance, and should hold their hands up a bit and in clear cases like this make some partial refund - e.g. to not make a profit out of it.

Its a sour taste when you think of the profit!

Why should Sony loose out on profit when it wasn't their fault at all, they provide more than adequate measures to prevent this kind of thing from happening so it's not their fault if it's not used.

Plus if they did give partial refunds then I bet there would suddenly be thousands of claims that their games were all bought by a young member of the family by mistake to get discounted games!.

IamZlatan

Personally I think its time people take responsibility for this and stop passing the buck. You chose to save your details on the console and there is a password required for making purchases. If you don't want to run the risk then don't save your details, simple as

Lovedabargain

My nephew done the same and despite my brother trying to speak to someone high up it has came to nothing. Everyone needs to ensure children don't have access to card details