Spode Christmas Mugs?

Holygrail

I ordered my mugs from Park Promotions on 2nd November but still haven't received them. I have contacted the company but haven't heard back yet. Has anyone else taken late delivery of these items?

WillPS

I am in exactly the same situation. Supposed to be sent within 10 working days.

trotskiy

Holygrail wrote: »

I ordered my mugs from Park Promotions on 2nd November but still haven't received them. I have contacted the company but haven't heard back yet. Has anyone else taken late delivery of these items?[/QUOTE
Still waiting on mine too. They did say delivery 7-10 days in their confirmation email, so 17 days just doesn't cut it

sarah1972

I ordered some Plant Bulbs from Park promotions when I was looking at the mugs and I ended up doing a PayPal investigation when they didnt come and funnily enough I received them within a couple of days of starting the investigation and they replied within a day.

Owain_Moneysaver

So did I. Mine came yesterday with the postman.

The email said they were sending them in 7-10 days, so allow an extra 4-5 days for parcel post.

mrsbarnet

Mine have arrived but sadly handles are completely broken off two of them... They're still for sale on Park's website so I called customer services to arrange a replacement. Apparently MSE promotion customers aren't eligible for a replacement, only a refund, which isn't much use to me as I bought them as part of a set for a gift!


Really disappointed to hear the MSE community customers are being penalised like this. I've emailed customer services with a complaint - will await their reply.

The_Old_Bag

Plenty of Spode Xmas mugs on ebay.