Debt collection agency help please!!

moneysavingmumofone

I joined bfc a few months back, a book company where you got a set of books free then have to buy 4 more books from them in the next year. To be honest i completely forgot about the £2.99 postage i had to pay until i recieved a letter on the 13th september dated the 13th of august!! saying i had to pay within 10 days or £10 for each book i have yet to purchase will be added to my account. I then wrote out a cheque along with a letter explaining id only got the letter a month after it was sent and was going to post it 2 days later which would be the next time i could get to a post box. (nearest one is 20-25 mins walk away!) However on that day (2 days later) i recieved a letter saying the £40 had been added! I then sent them an email and have just recieved one back saying the account has been transferred to a debt collection agency and they hope this information has helped me! I am fuming and sent an email back saying i suggest they get the account back or ill be going to trading standards!! Where exactly do i stand? I think its o unfair when the letter was very late in arriving but will i just have to pay? I havent got 42p let alone £42!

rayday2

Check out the direct marketing association the book club are a member of these and email them with your concerns re BFC and believe me you will get a solution quick!

I had a problem with them after they were adding charges and they were very quick to help and refund when I get the involved!

Stick the DMA in google and get more details.

moneysavingmumofone

Thankyou very much, i will do that now

rayday2

Good luck with it, they can be a frustrating company to deal with I found the DMA a godsend!

moneysavingmumofone

Have emailed them so will let you know of the outcome

moneysavingmumofone

rayday2 wrote: »

Check out the direct marketing association the book club are a member of these and email them with your concerns re BFC and believe me you will get a solution quick!

I had a problem with them after they were adding charges and they were very quick to help and refund when I get the involved!

Stick the DMA in google and get more details.

Got this reply back?

I’m afraid that we can not assist you with this situation. We are a marketing firm, I’m afraid that we have no dealings with BFC.

mum2one

moneysavingmumofone wrote: »

I joined bfc a few months back, a book company where you got a set of books free then have to buy 4 more books from them in the next year. To be honest i completely forgot about the £2.99 postage i had to pay until i recieved a letter on the 13th september dated the 13th of august!! saying i had to pay within 10 days or £10 for each book i have yet to purchase will be added to my account. I then wrote out a cheque along with a letter explaining id only got the letter a month after it was sent and was going to post it 2 days later which would be the next time i could get to a post box. (nearest one is 20-25 mins walk away!) However on that day (2 days later) i recieved a letter saying the £40 had been added! I then sent them an email and have just recieved one back saying the account has been transferred to a debt collection agency and they hope this information has helped me! I am fuming and sent an email back saying i suggest they get the account back or ill be going to trading standards!! Where exactly do i stand? I think its o unfair when the letter was very late in arriving but will i just have to pay? I havent got 42p let alone £42!

Just a thought you say the letter is dated 13th Aug, you got it the 13th Sept, is there any markings on the envolupe, not necessary a stamp, but a franking mark, as these usually have the dates on.

My friend had the same problem, what they did when I intervened was she agreed to order the remaining books, I put them on my debit card and she paid me back, and miracelsy all other threats were dropped.

moneysavingmumofone

Ive thrown the envelope away I havent got the money to buy any books either