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Billing - who's responsibility?
Moved into a new property 14 months ago, we sent coop an email (via online form) to register and send meter readings.
We didn't get a bill until we swapped supplier 2 months ago, so we now have 12 months of energy to pay for at their highest rate (which is the part that annoys me).
We have a deadlock letter where they admit their failings were to provide a quarterly bill and that they failed to contact us with for personal information or readings.
We made no effort to get hold them after the first try, though we had several people visit for a reading so it was assumed they had our information and were recording our usage.
The deadlock is offering £100 off a £2,000 bill and the offer of paying over 24 months.
Is there any point in taking this to the ombudsmen? Citizens advice said the onus is fully on us to ensure timely bills etc and we don't have a leg to stand on...
We didn't get a bill until we swapped supplier 2 months ago, so we now have 12 months of energy to pay for at their highest rate (which is the part that annoys me).
We have a deadlock letter where they admit their failings were to provide a quarterly bill and that they failed to contact us with for personal information or readings.
We made no effort to get hold them after the first try, though we had several people visit for a reading so it was assumed they had our information and were recording our usage.
The deadlock is offering £100 off a £2,000 bill and the offer of paying over 24 months.
Is there any point in taking this to the ombudsmen? Citizens advice said the onus is fully on us to ensure timely bills etc and we don't have a leg to stand on...
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Comments
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Moved into a new property 14 months ago, we sent coop an email (via online form) to register and send meter readings.
We didn't get a bill until we swapped supplier 2 months ago, so we now have 12 months of energy to pay for at their highest rate (which is the part that annoys me).
We have a deadlock letter where they admit their failings were to provide a quarterly bill and that they failed to contact us with for personal information or readings.
We made no effort to get hold them after the first try, though we had several people visit for a reading so it was assumed they had our information and were recording our usage.
The deadlock is offering £100 off a £2,000 bill and the offer of paying over 24 months.
Is there any point in taking this to the ombudsmen? Citizens advice said the onus is fully on us to ensure timely bills etc and we don't have a leg to stand on...
In your thread tiotle you ask who is responsible
In your text, you state the Co-Op have accepted the failings they have agreed to.
You also have taken advice from the CAB
What exactly are you wanting to hear from anonymous users on an internet forum?
The deadlock letter will explain your options now.0 -
i would think you have no choice at all to be honest. You used the fuel.
You have to pay for it, same as the rest of us.
You should have chased it up. I would grab the £100 and sort out a payment plan for the rest.make the most of it, we are only here for the weekend.
and we will never, ever return.0 -
In your thread tiotle you ask who is responsible
In your text, you state the Co-Op have accepted the failings they have agreed to.
You also have taken advice from the CAB
What exactly are you wanting to hear from anonymous users on an internet forum?
The deadlock letter will explain your options now.
The thread title should be a clue - I wonder if the burden is solely on the homeowner or if this burden is shared with the energy supplier.
Regarding anonymous users, that has nothing to do with it. I don't need to know the person to use their experience to help me make a call whether ti raise a complaint or not, isn't this a forum for people to share experiences and offer advice?
The (anonymous) person I spoke to at the CAB gave me one opinion, but they also told me I had no leg to stand on with a query a few years back, yet I persisted and won £4k from Direct Line via the ombudsmen, so I don't take them as the be all and end all of advice myself.0 -
The ombudsman will probably base their findings on you making "reasonable efforts" to contact the supplier. Do you honestly think you did ?0
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i would think you have no choice at all to be honest. You used the fuel.
You have to pay for it, same as the rest of us.
You should have chased it up. I would grab the £100 and sort out a payment plan for the rest.
Happy to pay for all fuel used, my complaint is not about the actual billed units, it would be about being placed on the highest rate possible for these units without agreement from us.0 -
The thread title should be a clue - I wonder if the burden is solely on the homeowner or if this burden is shared with the energy supplier.
Regarding anonymous users, that has nothing to do with it. I don't need to know the person to use their experience to help me make a call whether ti raise a complaint or not, isn't this a forum for people to share experiences and offer advice?
The (anonymous) person I spoke to at the CAB gave me one opinion, but they also told me I had no leg to stand on with a query a few years back, yet I persisted and won £4k from Direct Line via the ombudsmen, so I don't take them as the be all and end all of advice myself.
Yes, the energy company shopuld pay for half the energy you have use :cool:
As for the CAB, whilst the individual who gave you the advice may have remained anonymous, you should have received a write up of the advice provided on headed CAB paper. (or maybe electronically nowadays at least)
Best of luck! If you can get £4k out of the ombudsman from Direct Line, why not go for 5 figures with the Energy Ombudsman :cool:0 -
Happy to pay for all fuel used, my complaint is not about the actual billed units, it would be about being placed on the highest rate possible for these units without agreement from us.
If your real complaint is about "being placed on the highest rate possible" then you have no complaint as all energy suppliers do this unless you specifically ask to change to a better tariff, which you obviously have not done.We made a reasonable effort, but I agree we could have done more to chase a bill up.
You made no effort and you were quite happy to get no bill until now, when you find out that you are on their most expensive standard tariff.
Learn from your mistake and take what you have been offered as you don't deserve any special treatment and the ombudsman will laugh at any complaint made!0 -
Wolves are out in force today, probably been waiting all day for someone to sneer at.
Good luck, op, for what it's worth.0 -
you were quite happy to get no bill until now, when you find out that you are on their most expensive standard tariff.
Actually, as it happens the sole reason for switching suppliers was to generate a quarterly bill from a more reliable company.
We could just as easily have left it and fallen back on the "max 12 months billing" regulations.
Co-op are the #1 complained about energy supplier and the primary reason is for not billing, especially in 2015.0
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