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Reasons for missing credit card payments / contradicting Equifax/Experian report

Hi All,

I'm in the process of applying for a mortgage and my broker has applied for an agreement in principle from the lender and they have responded to ask for the reasons why I have missed 4 payments on a credit card in the last three years.

Firstly, I don't remember ever missing a payment.

Secondly, my Equifax report that was generated this week has given me an 'Excellent' rating and even lists each credit card I have had and doesn't show any late payments (only green boxes to suggest payments made on time).

Where do I stand here? I don't want to respond and make the situation worse by saying that 'I don't remember', could they have made a mistake or is Experian/Equifax not as detailed as I should hope?

Comments

  • csgohan4
    csgohan4 Posts: 10,600 Forumite
    Ninth Anniversary 10,000 Posts Name Dropper Photogenic
    You need to contact your card provider and raise a dispute or look at your card statements
    "It is prudent when shopping for something important, not to limit yourself to Pound land/Estate Agents"

    G_M/ Bowlhead99 RIP
  • amnblog
    amnblog Posts: 12,775 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Equifax is not the end of the story. Lenders can also check Experian and Call Credit - detail shown can differ.


    Your broker should be managing this.
    I am a Mortgage Broker

    You should note that this site doesn't check my status as a Mortgage Broker, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
  • Westminster
    Westminster Posts: 1,004 Forumite
    Part of the Furniture 500 Posts Savvy Shopper! Debt-free and Proud!
    I would be more than a little irritated if a broker did not request copies of all 3 CRA files before starting work.
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