Hsbc

bannhe

Hi, any advice much appreciated ! I put in a claim for missold PPI last year and received a letter back saying they would be upholding my complaint without admission of liability. They confirm that the legal agreement confirms that the account included the benefit of PPI. However they are requesting documentation to confirm the cost of PPI paid, proof of settlement of the account or a personal loan statement showing the final payment. They also want PLP statements showing PPI premiums paid !!!

This is complete jargon to me ! if they can see that the account included PPI surely they would be able to see how much.

Unfortuntately I have no documentation and the loan was paid off in 2003.

Many thanks for any help

[Deleted User]

bannhe wrote: »

if they can see that the account included PPI surely they would be able to see how much.

Not necessarily - especially from 13 years ago.

dunstonh

They also want PLP statements showing PPI premiums paid !!!

Just because PPI was on the account, does not mean you actually paid any. For example, credit cards do not normally charge PPI if you pay in full each month. They only charge it if you borrow outside of the free period.

This is complete jargon to me ! if they can see that the account included PPI surely they would be able to see how much.

Data gets destroyed over time. Especially statements. The account code may show an account with PPI. That info could be retained for decades or even centuries. However, the amounts involved and whether there were any PPI transactions could be destroyed within 6 years.

You may have cancelled within the cancellation rights period.

Crazydennie

Is it usual to need this level of evidence. When i consolidated my HSBC loan i did not receive any letters stating that the ppi or loan had been paid off. If they are not providing that evidence how can they expect it to be produced?

Nasqueron

Crazydennie wrote: »

Is it usual to need this level of evidence. When i consolidated my HSBC loan i did not receive any letters stating that the ppi or loan had been paid off. If they are not providing that evidence how can they expect it to be produced?

The onus is on the accuser to provide evidence. If they have deleted their old record, they are asking the OP to provide copies so they can make an accurate repayment. If there are no records they are allowed to guess based on any records they do have so invite the OP to provide proof so a proper total can be calculated

[Deleted User]

Crazydennie wrote: »

If they are not providing that evidence how can they expect it to be produced?

In the event of neither the Bank nor the complainant having any documentary evidence, then the complainant is obviously the loser, assuming the complaint is upheld.

The Bank are not asking the Op for proof that the PPI was concluded/cancelled, they are asking for evidence of how much PPI was actually paid.

In most cases the Banks do have records, but in this case the OP is complaining about a loan paid off 13 years ago. That means the loan is even older than that.

Crazydennie

Thanks. So the OP should get some recompense, even if based on averages?

[Deleted User]

Crazydennie wrote: »

So the OP should get some recompense, even if based on averages?

Only if the Bank agrees the insurance was mis-sold, of course.