Abbey won't send proof of NCB!

jr1985

I left Abbey for Direct Line, as they were unable to price match, and I requested proof of NCB. After a week they still hadn't sent anything, so I rang and asked them to email me proof. They said it would take 3-5 days to arrive. It's now 6 days and they still haven't sent anything.

Direct Line are saying they'll either cancel my insurance or raise the premium if I don't send them proof. I asked them if they could contact Abbey on my behalf and they said no, I have to get it myself. My renewal letter doesn't mention my NCB either.

I've sent Abbey an email and am awaiting a response, but is there anything I can do if they don't send me anything?

Ticked

If Abbey have a local office, it might pay to give them a visit. I was in the same boat, requiring proof of named driver status, but Hughes emailed it immediately and followed up with a hard copy 2 days later. Sounds like sour grapes on Abbeys part. Hope you get sorted, that's worrying, try to keep Direct Line informed as often as possible.

damianmcr

Abbey didn't send me mine but Axa contacted them on my behalf and got it.

Eclipser

I got my NCB the same day I requested it by telephone.

Ring them on 08000 66 55 44

They must have realised that their prices are to high if people are now leaving them.

Golden_Anemone

If you have the renewal quote from Abbey and it states the number of years NCB you have the new insurer should accept that.

dark_knight_2

Golden_Anemone wrote: »

If you have the renewal quote from Abbey and it states the number of years NCB you have the new insurer should accept that.

They probably should, but i can say from my own experience Direct Line absolutely won't.


I had exactly the same issue earlier this year with the same companies, came within a whisker of having the insurance cancelled.