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Travel agents refusing refund although airline have ok'd it

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Comments

  • richardw
    richardw Posts: 19,459 Forumite
    Part of the Furniture 10,000 Posts
    fifeken wrote: »
    ....If Travelup have a no refunds policy, and you signed up to it when you booked the tickets, then they may be within their rights.

    Nowt reasonable about that.
    Posts are not advice and must not be relied upon.
  • lucyk16
    lucyk16 Posts: 5 Forumite
    We spoke to our insurers, and it looks like they agree that we will get our money back, so hopefully they will take it on. The lack of communication with Travelup is so frustrating, first time booking flights through an agent (normally always go through the airline) and will not be doing it again! Unfortunately they hang up on you rather than actually discuss anything with you. Will definitely be avoiding them in the future!
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