Saturday confusion

yellowbrick

As a newbie here, I've found this forum very useful and informative so no confusion there.
My confusion comes from a letter received this morning from Amex, saying my account was being referred to external collections agency NCO.
I'm currently on a DMP with StepChange and this Amex a/c is already with NCO and has been for a few years receiving regular payments.
I thought I'd check on the NCO website with the reference number I have and it is now saying cancelled. That's the confusing thing - this months payment was paid on the 6th, the letter dated the 10th, so is it a case of sitting tight and waiting for further info from NCO & updating DMP online when this arrives (as I assume there will be a different reference number) or do I contact NCO direct?
Many thanks in advance for any replies!

sourcrates

Hi,

Majority of these letters are computer generated, could be :

(A) System catching up

(B) Computer glitch

(C) Both of the above

(D) None of the above

Wait and see basically, stepchange will still make payment on your behalf, someone will claim it eventually.

Former_StepChange_Richard

Hi there,

Just spotted your post...

Sourcrates is probably right in suggesting the possibilities for this.

If you're in any doubt or if it's causing concern, it would be best to give us a call and we'll investigate it further. You should have the number for us, if not you can find it here.

Hope this helps.

Take care
Richard