Friends Life have stopped collecting pension contributions

PeacefulWaters

atush wrote: »

Has it been 8 weeks since your formal complaint?

If so, escalate to the regulatorFOS

Amendment made.

Blue_Parrot

OMG. With no letter or email or phone call, with no advance warning nor explanation whatsoever, Friends Life have awoken from their sloth and now deducted TWO MONTHS contributions from the bank account.

This leaves me somewhat askance. Which two months does this represent, since they are SIX months adrift? Why swipe TWO without warning? If that had sent us overdrawn, I would have been furious! Are they going to take two months' worth every month until they catch up? If yes, WHY NOT ASK FIRST?????? :mad:

This is not funny. This is appalling incompetence on their part whichever way you look at it.

bigadaj

Have you raised this as a formal complaint, it's the only way you are likely to get any positive action.

If they don't respond then you can escalate to the regulator after eight weeks to seek redress.

Or you can just have a rant on a forum and nit get anything resolved.

Blue_Parrot

bigadaj wrote: »

Have you raised this as a formal complaint, it's the only way you are likely to get any positive action.

Hi. Please see post no. 1. Complaint made on 30th September 2016.

POPPYOSCAR

Logen wrote: »

Did you take up the offer from the Aviva Rep. (David) which was made on the 7th October?

Well did you?

xylophone

nit get anything resolved.

Get that firm right out of my hair?:D

xylophone

Complaint made on 30th September 2016.

As you aren't satisfied with their attempt at resolution of your complaint, escalate to FOS.

atush

Well we all said this months ago. I they didnt do it then, why bother now?

But you have to do it before you ask for Jessica to get on the case?