Tesco internet coupon printable war

Junier

Tesco and me are not on good terms..
I today went to the local Trent Vale branch of Tesco in 287 Newcastle Road, Stoke-on-Trent, ST4 6PL , armed with 6 unique Covent garden internet printable vouchers in black and white.
I purchased a number of items along with 6 Covent garden soups, I had also got 6 vouchers from the company which was "new Covent garden" soups Co.
Paying through self scan I was allowed to insert 2 vouchers without any problem, scanning the 3rd voucher an alert message appear for a supervisor intervention pops up. Fine I thought, so along comes the self scan body and checks everything.
This is where the fun starts, she quizzed me over the vouchers, she asked a manager about them who duly tooted along and started to accuse me of fraud not directly i may add, she said the vouchers were photocopies and she wanted originals and the originals had a silver strip down them, I explained that these were "internet printable" vouchers and they do not have a silver strip on them for the obvious reasons, however the "duty manager for the day was adamant that they were not original despite me telling her till I was blue in the face. Even going as far as explaining how they are generated.
The duty manager informed that the companies should be "posting genuine " vouchers " through the mail i'm sorry but who is she to tell companies how they should be issuing promotional money off vouchers and coupon?

I requested the 6 vouchers they had in their hand back as I stated that I had used the same type previously on another visit a few days prior, the security , self scan operator and also the Duty Manager refused to give them back.

I challenged them on this stating that they were my property and had indeed been duly printed honestly and with good intent and that I wished to have them back so I could go to Sainsbury;s to redeem them.

I was refused by all three members of staff and did not get the vouchers returned, by this time people were standing around and watching, I felt intimated, belittled and made to feel as though I was committing fraud, I duly left after emptying my bags for life of the shopping I had purchased.

pamsdish

Ring customer service, I had a groupon voucher refused, they sent me a gift card for inconvenience and the staff knew what they were when I went back.

sarah1972

My Tesco hasn't accepted printed coupons for ages for that very reason, that they can't prove if they are genuine.

TheBanker

So they have stolen your vouchers? I hope you have written to Customer Services as you are due a reimbursement of the value of the stolen items at the very least.

buzzyzoe

Yes I would definitely complain to head office. I would also include a copy of their own coupon policy, clearly stating that they accept printed internet coupons:
http://www.tesco.com/help/in-store-faq/