Xercise 4 Less gym membership

tommmkelly

Hi, Have read through some previous posts but not really found anything the same as my situation.

So I took out a gym membership with X4L a while ago and decided that it was a pretty big rip off.
I got my 12 month membership frozen for free as I'm a student and was told by a member of staff to just cancel the DD and that it would be cancelled after that as I was moving back home for summer & I was injured anyway and receiving NHS physio so was unable to train (have proof).

I received a few messages stating that I was in default and needed to contact them to resolve my "outstanding balance". I tried to contact them about 3/4 times and left a message each time as there was no answer at their head office. I never received a reply and have just received a later stating that "credit resolution services" require £160 plus their £100 fee.

I think this is ridiculous seeing as I tried to contact them before and was told by a member of staff that my membership would be cancelled.

I plan to ring them on monday and find out more details, just wanted to know if anyone else has had an experience like this and have any advice?

I've searched up the company and it seems I'm not the only person to have this problem!
Thanks for any advice

sourcrates

Hi,

Many people have fallen foul of the old gym membership cancellation trick.

Cancelling the DD does not cancel the membership, they normally require a notice period or have other similar clauses, you will have to check your paperwork, if you have any, to see what you should of done.

Chances are you will be liable for this, but as you say, you can ring the gym and plead your case to them, they may reduce, or even cancel the charge, if you ask nicely.

I'd deal directly with the gym and not the DCA, they can whistle for there £100.

It won't go on your credit file, and they won't chase such a small debt for very long.