We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Reclaim your call costs for contacting financial services companies...
FCA regulations effective 26 October 2015 require financial services firms to use numbers starting 01, 02, 03 or 080 for contact by existing customers.
Premium rate numbers starting 084, 087 or 09 are not permitted.
Some firms didn't comply in time and are now having to refund their customers for any call charges incurred by them after that date.
Once such is Renault Finance who have an announcement on their website.
https://www.renaultfinanceuk.com/faq
Other firms are subject to the same rules.
Check your phone bills for calls made after 26 October 2015 to any financial services company including banks, card companies and insurers on 084, 087 or 09 numbers, and get claiming.
Premium rate numbers starting 084, 087 or 09 are not permitted.
Some firms didn't comply in time and are now having to refund their customers for any call charges incurred by them after that date.
Once such is Renault Finance who have an announcement on their website.
https://www.renaultfinanceuk.com/faq
Other firms are subject to the same rules.
Check your phone bills for calls made after 26 October 2015 to any financial services company including banks, card companies and insurers on 084, 087 or 09 numbers, and get claiming.
0
Comments
-
So, who is persuing a refund?
Who has already received a refund?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.4K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.4K Spending & Discounts
- 245.4K Work, Benefits & Business
- 601.2K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards