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Ticket refund 2 months and still waiting!
Michaelom52
Posts: 7 Forumite
I bought some tickets online for a trip to London and forgot to include the tube. Called the train company and they said they'd send a form by email for me to reclaim and I could book the tickets I needed. This I did and completed the form. Just around a month after found I had not received the refund. Was asked to complete a new form and post when I complained and did this, no refund. Now on 2.5 months. Have complained via email, twitter and even to the MD by email. Am I being singled out here or is there a wider problem?
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Comments
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Which train company? How did you pay for the tickets?0
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GWR. Paid for tickets by credit card on website.0
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Also have an online account with them which should make it very very easy!0
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Were the original tickets refundable?0
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I phoned and checked before purchasing the replacements so yes i s the answer. There doesn't seem to be an entitlement issue. Just seems they are very, very, slow and don't seem to take this at all seriously.0
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Read the MSE Chargeback Guide, I think there may be a category to claim for unpaid refund.0
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