Ticket refund 2 months and still waiting!

Michaelom52

I bought some tickets online for a trip to London and forgot to include the tube. Called the train company and they said they'd send a form by email for me to reclaim and I could book the tickets I needed. This I did and completed the form. Just around a month after found I had not received the refund. Was asked to complete a new form and post when I complained and did this, no refund. Now on 2.5 months. Have complained via email, twitter and even to the MD by email. Am I being singled out here or is there a wider problem?

agrinnall

Which train company? How did you pay for the tickets?

Michaelom52

GWR. Paid for tickets by credit card on website.

Michaelom52

Also have an online account with them which should make it very very easy!

Voyager2002

Were the original tickets refundable?

Michaelom52

I phoned and checked before purchasing the replacements so yes i s the answer. There doesn't seem to be an entitlement issue. Just seems they are very, very, slow and don't seem to take this at all seriously.

agrinnall

Read the MSE Chargeback Guide, I think there may be a category to claim for unpaid refund.