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Debt charges refund..
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Kitty777
Posts: 450 Forumite
Hello everyone 
My mum recently received a letter through the post from 'Together', stating an account number and that she is due a £149.18 refund due to charges being added up incorrectly. They ask for her bank account details in order for the refund to be processed. She has had many loans in the past from many companies. She was just going to send it off with her details, but it seemed a bit dodgy to me. Don't they normally just send a cheque? Has anyone heard anything about this?
I have a photo of the letter if anyone needs it.
Thanks
My mum recently received a letter through the post from 'Together', stating an account number and that she is due a £149.18 refund due to charges being added up incorrectly. They ask for her bank account details in order for the refund to be processed. She has had many loans in the past from many companies. She was just going to send it off with her details, but it seemed a bit dodgy to me. Don't they normally just send a cheque? Has anyone heard anything about this?
I have a photo of the letter if anyone needs it.
Thanks
0
Comments
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Hi,
Together is a JD Williams catalogue, has she ever had an account with them ?
They can't do anything else with her bank details expect put money in the account so there's no risk.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0 -
It says it's the new name for the company Blemain... and she did have a loan with them..0
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Can't hurt, can't do anything else with her bank details.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0
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Hi Kitty777,
If you are concerned you could write back and request a cheque as you do not want to give any personal details. I can't think of any reason why they would be unable to send it that way. Hopefully, that will help and make you both feel more comfortable.
If they refuse to send it as a cheque then you can complain and escalate the matter to the Financial Ombudsman Service.
Laura
@natdebtlineWe work as money advisers for National Debtline and have specific permission from MSE to post to try to help those in debt. Read more information on National Debtline in MSE's Debt Problems: What to do and where to get help guide. If you find you're struggling with debt and need further help try our online advice tool My Money Steps0
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