Forum Home» Campaigns Corner

Virgin East Coast charge twice for same ticket

New Post Advanced Search

Virgin East Coast charge twice for same ticket

edited 30 November -1 at 1:00AM in Campaigns Corner
2 replies 7K views
skyebluskyeblu Forumite
5 posts
edited 30 November -1 at 1:00AM in Campaigns Corner
So frustrated. My daughter booked an advanced seat from Edinburgh to London last Sunday. Due to a family illness she had to travel to Darlington on the Saturday. She therefore bought another ticket Edinburgh to Darlington. On the original ticket it says that it is exchangeable for a fee so she rang and asked to change the boarding station on the Sunday so that she could get on the train at Darlington ( having paid for Edinburgh to London). She was told that it was not possible. She explained that it said on the ticket that she could exchange it for a fee. They said if she read the terms and conditions on the website she could only change the date or time. She therefore had to buy a third ticket. and travel on the same train. That means she sat on one seat with two tickets for the same seat. Altogether Virgin made her pay more than double the money for the journey. Iniquitous

Replies

  • edited 15 September 2016 at 2:55AM
    HasbeenHasbeen Forumite
    2.9K posts
    Tenth Anniversary 1,000 Posts Photogenic Name Dropper
    ✭✭✭✭
    edited 15 September 2016 at 2:55AM
    skyeblu wrote: »
    So frustrated. My daughter booked an advanced seat from Edinburgh to London last Sunday. Due to a family illness she had to travel to Darlington on the Saturday. She therefore bought another ticket Edinburgh to Darlington. On the original ticket it says that it is exchangeable for a fee so she rang and asked to change the boarding station on the Sunday so that she could get on the train at Darlington ( having paid for Edinburgh to London). She was told that it was not possible. She explained that it said on the ticket that she could exchange it for a fee. They said if she read the terms and conditions on the website she could only change the date or time. She therefore had to buy a third ticket. and travel on the same train. That means she sat on one seat with two tickets for the same seat. Altogether Virgin made her pay more than double the money for the journey. Iniquitous

    Simples. board original train at darlington and if asked for ticket show original perhaps in loo when tickets were previously checked LOl.

    Seriously though would expect guard to be only concerned if ticket date/time was ok from Edinburgh

    When are you starting your campaign about this?? or perhaps posting in appropriate board will get more responses and advice LOL
    The world is not ruined by the wickedness of the wicked, but by the weakness of the good. Napoleon
  • pogofishpogofish Forumite
    10.5K posts
    Part of the Furniture 10,000 Posts Name Dropper
    ✭✭✭✭✭
    So what sort of action/campaign are you mounting against them?

    If you just wanted to vent steam, the PVW or Public Transport boards would have been a better lace!
This discussion has been closed.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support