Virgin East Coast charge twice for same ticket
edited 30 November -1 at 1:00AM in Campaigns Corner
2 replies 7K views
So frustrated. My daughter booked an advanced seat from Edinburgh to London last Sunday. Due to a family illness she had to travel to Darlington on the Saturday. She therefore bought another ticket Edinburgh to Darlington. On the original ticket it says that it is exchangeable for a fee so she rang and asked to change the boarding station on the Sunday so that she could get on the train at Darlington ( having paid for Edinburgh to London). She was told that it was not possible. She explained that it said on the ticket that she could exchange it for a fee. They said if she read the terms and conditions on the website she could only change the date or time. She therefore had to buy a third ticket. and travel on the same train. That means she sat on one seat with two tickets for the same seat. Altogether Virgin made her pay more than double the money for the journey. Iniquitous
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