Stressed out

Tigsteroonie

Sncjw wrote: »

I spoke to my manager and she was aware of the problem they are trying to get people in.

So it now comes down to whether you trust your Manager to do so, and how long it might take.

I've been on the other side of this situation - leading a team where the workload is only manageable when fully staffed. But people leave, giving only a few weeks notice; people go off sick with stress, leaving less to cope with the same workload; and people are entitled to their annual leave.

In the end I broke too - four weeks off with stress related anxiety. On return, senior management finally understood that resourcing the team to exactly manage the workload was insufficient, it didn't allow for turnover / sickness / absence. There was no flexibility in the resourcing.

It's taken five months to increase the team, get people trained, because these things take time. My team members were grateful that something was finally being done to address the situation, and were patient whilst it happened. And now - starting next Monday actually - we can all breathe a little easier ...



TL,DR: it's not easy for the managers either.

daytona0

Sncjw wrote: »

It's very difficult to find a new job as I am deaf . Alor of the jobs require telephone use

That's just an excuse.

And I'm not being disrespectful by saying that, but I worked in a call center and there were plenty of jobs involving customer interaction which could be done by a deaf person Emails, Social Media and Live Chat!

Just about thinking outside of the box.

I wouldn't be surprised if you work harder than everyone else because you feel that being deaf burdens your employer. That's just speculation, but sort of makes sense! Especially considering you haven't been delegating tasks to the temps, which is probably the wisest step if your workload is unusually high. But I might be 1000% wrong in which case ignore my post without prejudice, as it wasn't meant in that way

xapprenticex

Your health comes before your job, just remember that.

Sncjw

In my job I am not responsible for delegating tasks it's the supervisors.

I'm sorry but I find that statement burdening the employers offensive,

They have supported me a lot they wouldn't do so if I was a burden

Sncjw

Finding a job when your deaf is harder because everyone's levels of deafness is different plus employers do get put off by it. Yeah course there's jobs out there but first is passing the interview which is very difficult for a deaf person.

i have to work harder in my brain to work out what people have said compared to a hearing person. Being deaf is hard and you only get an understanding until you are. Society doesn't help deaf people much as its such a hidden disability. I try to live my life much as a I can but its a stumbling block especially when choosing what work to go for. Hearing people can choose where to go freely but deaf people are so restricted in what they can do

xapprenticex

FBaby

Find a new job

That's all very well but my experience is that pressure on staffing is often a sector wide problem so finding another job in the same sector find yourself with the same problem, but then less security as you are new to the organisation. That's not taking into consideration that you might have had to take a job further away at a lower pay.

OP, I know how you feel. We are having more and more problem with recruiting to our organisation and worse, at the moment, recruitment is on hold for reasons that are purely corporate and make sense, but doesn't resolve our team issues. It's always the same problem, as people go, those who remain have to take on more, get more stressed and then go, leaving the rest of the team in an even more stressful situation. We are in a customer service delivery role too, so can't moan to the customer about our struggles as from their perspective, they are paying us so it's not their problem. Balancing satisfying the customers' demands (which is what we all want to do) and being able to achieve the workload with the current resources puts the whole team under massive pressure, which of course, then means we become less efficient on an individual basis. Add a restructure in the way and it's really horrible.

What I've learnt though is that you can truly only do your best, and that means looking after your sanity as much as try to achieve as much as you can. I have confidence in what I achieve under the circumstances, so take the completely honest approach which goes with trying to prioritise my work as much as I can do, balance providing the level of quality of work that is expected, but nothing more than the strict minimum, and apologising and pre-warning as much as possible when I know I will not be able to do things within timescales. I have found that most people are understanding if you explain the situation as much in advance as possible, keep calm, smiling and friendly, and they can see that you really are working as hard as you can.

There is still always that ball in your stomach though and the exhaustion you have to live with that people who are not in this situation just can't seem to comprehend. I do hope things will get better for you soon, but no matter what, regardless that you are number 1 to you and your health is more important than anything else.

dickydonkin

Guest101 wrote: »

What is the ultimate outcome you think will be achieved? It seems to me the OP will be looking for new job in either case

I am more curious to know how you came to the conclusion that the business is struggling.

That aside, we don't know the management of the business involved and again, as i alluded in my previous post, discussing the problems with those who are in a position to resolve them is surely better than suffering in silence while production targets and staff morale slowly sinks down the drain.

You may be right, the management may refuse to listen and take no action and the OP's only option may be to leave, but surely trying to resolve the problem will be better for both parties involved.

daytona0 wrote: »

That's just an excuse.
And I'm not being disrespectful by saying that

Many may beg to differ.

This scenario is a common one unfortunately nowadays.

FBaby wrote: »

It's always the same problem, as people go, those who remain have to take on more, get more stressed and then go, leaving the rest of the team in an even more stressful situation.

It's situations like these that are just not sustainable in the long term for the business or indeed the employees.

A happy workforce is a productive one.