Mortgage payment insurance form completion.

SimonMcG

In July a temporary assignment I was on through Reed Global. I started the process of claiming Jobseekers Allowance, a change to my status as regards my council tax and also contacted the company who deal with my mortgage payment protection. When I was made redundant at the start of the year everything went very smoothly. The form from the insurance company arrived and the company I was made redundant from had it filled out and returned back to me by return of post.
This time round I contacted the insurance company who promptly sent out the forms on 25th July and I received them on the 26th posting the form for the agency to fill out that day. My payslips are all from Reeds. I sent the form to the Edinburgh office, the local office I was dealing with, and emailed a copy to my contact their. As it approached the date required for sending in proof of job hunting activity I contacted the insurance company advising them that I was still awaiting the completed form from Reed. I should say at this point I have been emailing them weekly to get an update. I have also called as well only to find that at the end of the third week it hadn't been dealt with! Two weeks ago I had a reply to one email that it was now in the hands of the payroll department. Then today I have been told that it has been sent out to me on 4 occasions but that it would be emailed direct to the insurance company and copied to myself before the end of the working day. I thought just before the end of the day, having not heard anything, I would make contact to find out what was happening, only to find that my contact has been out of the office since midday, not returning until Monday 12th September!
Any advice of where to go from here is gratefully received as living on my own things are getting tricky financially! I have no complaints with the insurance company, just with Reed's seeming lack of action!