Curry's refusing to refund TV as has been switched on

BongoBrierly

Hi all,

Just wanted to get your thoughts in this. I bought a TV from Currys online and when it arrived I plugged in my set top box and switched the TV on. The standard of picture was nowhere near what I was hoping for what is an expensive TV so unplugged it, went back to using my old TV and contacted Curry's to say I wanted a refund as it wasn't what I was hoping for.

They have told me that because I have switched it on, as per their terms and conditions, it is classed as used and they do not have to refund me.

Is this right? I always thought that turning the TV on was a standard part of checking the product that I would have been able to do in a shop, had it not been a distance purchase.

So anyone know if they are entitled to refuse me a refund because I turned the TV on?

molerat

If you purchased wholly on line and are within the cancellation period then you are entitled to return for a refund but they can deduct an amount as the item can now only be sold as used.

BongoBrierly

Is there anywhere I can reference that information from? As if that is the case, they still don't seem interested.

molerat

http://www.legislation.gov.uk/uksi/2013/3134/contents/made
http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

almillar

I plugged in my set top box and switched the TV on. The standard of picture was nowhere near what I was hoping for what is an expensive TV

The above consumer information is good - but on the technical side, I wonder what kind of picture you were expecting from whatever set top box this is you're using, it won't be any better than what the box puts out.
There will also be a host of picture settings you need to go through to set the TV up to your environment.

teddysmum

If you post the brand and model number, perhaps someone, with the same, will comment on the quality of picture on their set.


The 'poor' picture could be due to a number of things including set up to personal taste, quality of aerial paid for feed and cable used, whether the best possible picture has been selected according to region (eg in the case of BBC, which has lots of regional outputs) or a faulty set.

moneysaver

Lesson learned. Never buy from Curry's.