Oyster Card Incomplete Journey

batesy2000

Hi everyone,

Went to London Monday and at one station the barriers weren't working so we had to go through knowing it would be an incomplete journey.

The problem is I know I have 8 weeks to claim it back but in order to get the refund once approved I need to use my card at a designated tube station.

The thing is I don't live in London and only go there every couple of months with the next time being November. It seems I only have a short period of time to get my refund once approved.

What can I do?

wealdroam

batesy2000 wrote: »

Hi everyone,

Went to London Monday and at one station the barriers weren't working so we had to go through knowing it would be an incomplete journey.

The problem is I know I have 8 weeks to claim it back but in order to get the refund once approved I need to use my card at a designated tube station.

The thing is I don't live in London and only go there every couple of months with the next time being November. It seems I only have a short period of time to get my refund once approved.

What can I do?

Try asking the Oyster help desk.

batesy2000

wealdroam wrote: »

Try asking the Oyster help desk.

I was hoping to avoid a prolonged wait at the end of a telephone. I was hoping someone had encountered the same issue.

giraffe69

This just happened with me but using contactless. Money back in my account within 24 hours. Imagine the same would happen with Oyster if you have an account.

If you only use it occasionally wouldn't contactless be better for the future anyway?

batesy2000

Yeah we've had Oyster cards for a long time because it's only been in the last 3 months my bank gave us contactless cards so out of habit we still use Oyster.

batesy2000

That's odd I've looked this afternoon, there is still the part of the journey where I couldn't tap in so I got charged maximum but now it says I have no incomplete journeys that qualify for refund when evidently I do.