Backdated Energy Bill

Kellan_2

Hi all,

I recently switched energy suppliers (Npower to Scottish Power) for my DP.

He provided a final meter read which resulted in a final bill of £1500 over a period of 9 months!!

I called them and they say it's because they've been estimating his readings for the past 2 years. From what I understand, they can't back bill for more than 12 months, but the bill is dated Oct-June. Any advice please? They already took the money from his account so he called his bank and they got his money back on an indemnity claim, which was Npowers suggestion.

Thanks again,

Kellan

nPower

Kellan wrote: »

Hi all,

I recently switched energy suppliers (Npower to Scottish Power) for my DP.

He provided a final meter read which resulted in a final bill of £1500 over a period of 9 months!!

I called them and they say it's because they've been estimating his readings for the past 2 years. From what I understand, they can't back bill for more than 12 months, but the bill is dated Oct-June. Any advice please? They already took the money from his account so he called his bank and they got his money back on an indemnity claim, which was Npowers suggestion.

Thanks again,

Kellan

Hello Kellan

Thank you for your post.

Are you authorised to discuss the account on your DP's behalf? If so, if you can please email the address shown in our signature with his account number we'll be happy to look further into this.

Thanks

Bethany