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LCS / First Utility
buffness
Posts: 233 Forumite
Okay - so...
I've had the pleasure of receiving a letter from LCS regarding an unpaid debt of £305.08 for 'final usage charges' whilst I was residing at a previous property address. The client is First Utility and the letter states a date period from/to.
The dates specified do not even correspond to when I was in the property! Because I refuse to speak to these idiots verbally, I've emailed over to them proof of my tenancy agreement showing the dates I was there. They responded with 'Please call the offices to discuss further' - I replied with an email along the lines of 'you have all the proof you need, this debt has nothing to do with me so stop writing to me'.
Thinking that would be the end of it, a week later I get another letter. I decided to call First Utility, providing them with the account number. Even they have confirmed that my name has nothing to do with this debt! So, I emailed LCS with details of the call and with whom I spoke to.
Surely, LCS have breached DPA regulations here? There's something in there about a company having a 'legitimate interest' in obtaining someone's details - my name has nothing to do with this debt yet they continue contacting me!
Any ideas on what I can do if the letters keep coming?
Thanks in advance
Have a happy Saturday!
I've had the pleasure of receiving a letter from LCS regarding an unpaid debt of £305.08 for 'final usage charges' whilst I was residing at a previous property address. The client is First Utility and the letter states a date period from/to.
The dates specified do not even correspond to when I was in the property! Because I refuse to speak to these idiots verbally, I've emailed over to them proof of my tenancy agreement showing the dates I was there. They responded with 'Please call the offices to discuss further' - I replied with an email along the lines of 'you have all the proof you need, this debt has nothing to do with me so stop writing to me'.
Thinking that would be the end of it, a week later I get another letter. I decided to call First Utility, providing them with the account number. Even they have confirmed that my name has nothing to do with this debt! So, I emailed LCS with details of the call and with whom I spoke to.
Surely, LCS have breached DPA regulations here? There's something in there about a company having a 'legitimate interest' in obtaining someone's details - my name has nothing to do with this debt yet they continue contacting me!
Any ideas on what I can do if the letters keep coming?
Thanks in advance
Have a happy Saturday!
0
Comments
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Written letter of complaint.
Report them to the FCA for harassment.
Bill them for your time, Barr there number on your phone.
Any one or all of those things.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0 -
Great advice from Sourcrates, I'd do all the above.
If none of this works, go to the newspapers, MP or bothDebt -it's a fight that I'm winning, dealing with debt one day at a time.
Estimated DFD August 2018 - 2031 - now 2027 :T
Guide dog Tess, missing Scotland 2 years
DMP support no438.0
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