TSB survey

Staffordia

I have taken part in a TSB survey today which began with seeking my views on how happy I was with TSB, and the fact that I had two Classic plus accounts.

If it was fair that I had two accounts and newer customers were limited to one.

It then progressed to my view on a rate reduction on my second account and ended with the survey stating that no decision had been taken and TSB were seeking views on the options available to it.

steve65e

Of course it's fair. Those were the t&cs at the time.

Did you tell them how you felt about rate reduction?

Ashen

I personally thought being able to have two accounts might make up for the fact they only made their £100 switching offer to those that could only get one account.

Staffordia

steve65e wrote: »

Of course it's fair. Those were the t&cs at the time.

Did you tell them how you felt about rate reduction?

I said that it was fair as TSB offered two accounts under the t&cs when I opened them and that I felt it would be unfair to be penalised at a later date.

With regards to the rate reduction I was given two scenarios the first was 0.75% on £5000 and the second 2% on £2000 on the second account and asked what I would do. My answer was I would move the money out of the downgraded account to somewhere else earning a better rate of interest.

kingrulzuk

Staffordia wrote: »

I said that it was fair as TSB offered two accounts under the t&cs when I opened them and that I felt it would be unfair to be penalised at a later date.

With regards to the rate reduction I was given two scenarios the first was 0.75% on £5000 and the second 2% on £2000 on the second account and asked what I would do. My answer was I would move the money out of the downgraded account to somewhere else earning a better rate of interest.

That's a Good answer

youngretired

Why should customer's that were able to get the extra accounts be penalised.

How were you invited to complete the survey, in branch, email or when you went online? It will be interesting to see if everyone that has the extra accounts be invited.

Kim_13

5% on one account and 2% on the other is better than 0.75% on £5000 so I don't know why they are including that question.

I hope they don't decide no one will care since the people being contacted are not expressing a preference as such when stating that they will move elsewhere.

Removing a second account from those that have one is surely fairer and better than pulling the deal completely when savings need to be made.

info_addict

I also took part in this survey and posted it here

https://forums.moneysavingexpert.com/discussion/5500591

Staffordia

youngretired wrote: »

Why should customer's that were able to get the extra accounts be penalised.

How were you invited to complete the survey, in branch, email or when you went online? It will be interesting to see if everyone that has the extra accounts be invited.

I was contacted by telephone yesterday evening. I don't usually answer calls from 0800 numbers but pressed answer by mistake.

I was firm that if the second account lost the 5% interest then the money would be moved. However the very fact that this survey is being done suggests to me that TSB are seriously considering removing the 5% from second accounts. Why else commission it and pay a survey company?

Staffordia

Kim_13 wrote: »

5% on one account and 2% on the other is better than 0.75% on £5000 so I don't know why they are including that question.

I hope they don't decide no one will care since the people being contacted are not expressing a preference as such when stating that they will move elsewhere.

Removing a second account from those that have one is surely fairer and better than pulling the deal completely when savings need to be made.

My understanding from the questions was that 5% would remain on the first account but be removed from my second.

I think telling them I would remove my money is expressing a preference.

wakeupalarm

I would say I wouldn't mind as long as they doubled the balance available at 5% on the first account to £4000 and doubled the cashback on the debit card to £200 per month. Would then be 1 less account to manage.