MoneySaving Poll: How do you rate your bank account's service?

Former_MSE_Sam_M Former MSE Posts: 346 Forumite
Poll started 1 August 2016

How do you rate your bank account's service?

We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from more than six months ago.

Did you vote? Are you surprised at the results so far? Have your say below. To see the results from last time, click here.

If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

Thanks! :)



  • Wizard_of_Id
    Wizard_of_Id Posts: 5,512 Forumite
    I only need customer service when something goes wrong and in over 30 years, nothing has gone wrong with my current account.

    Does that make the customer service good or bad?

    Perhaps a poll asking when people last used customer service might be a better option rather than how good it is.
  • John_Gray
    John_Gray Forumite Posts: 5,817
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 6 August 2016 at 4:29PM
    The Virgin Money results are in the wrong order (at the time of typing)...

    And still are, a day later.
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