Retailer saying warranty is with manufacturer after the initial 12 months

tightasaduck's

Bought electrical item from well known catalogue store with 2 yr advertised warranty. Problem after 15 months, retailer refuses to help and directs me to manufacturer as they only cover the first 12 months, it seems. Is this normal? I thought my contract was with the retailer and not the manufacturer.

donnac2558

You need to post in Consumer Rights.

RikM

http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
If it's not a case of an original fault or design flaw, you're probably looking at a repair under warranty, which is a different situation.

kyral

this happened to me with a laptop which failed inside 12 months. Bought from Tesco, they refused to fix it because the warranty with them was passed to Acer after 3 months. Despite a lot of arguing back and forth about who my contract was with I ended up going to Acer who picked it up and repaired it.

leskerr

Your contract is with the retailer, but dealing directly with the manufacturer for repairs is nearly always going to be easier in my experience. You do still have the fallback of dealing with the retailer if the manufacturer doesn't play ball,

Les