moral/legal dilemma

janeke

to cut a long story short - I bought some clothing on-line from a small company. They messed up the order, sent the wrong item - and it then took me ages to contact them - they didn`t answer phone or reply to emails. Eventually they agreed to send a replacement - which came, and I sent the wrong item back to them.

I have just discovered that they have also refunded me for the returned item - which they shouldn`t have done as I have the replacement.

I am very tempted to keep quiet about the refund (£60+) because of all the hassle they caused. I will of course return it if they ever realise what they have done.

Any thoughts.

merrydance

Personally I would tell them, I'd always have the niggle that they would find out anyway. You never know they might let you keep it.

janeke

You probably are right merrydance - they seem to be incredibly disorganised. I think they are a smallish shop which has dipped its toe into internet selling and really shouldn`t have! I won`t be dealing with them again!

sarah1972

janeke wrote: »

I have just discovered that they have also refunded me for the returned item - which they shouldn`t have done as I have the replacement.

I am very tempted to keep quiet about the refund (£60+) because of all the hassle they caused. I will of course return it if they ever realise what they have done.

Any thoughts.

Yes, my thoughts are that it would be dishonest to keep quiet and not tell them.

janeke

Well - I emailed them yesterday to say they have refunded me in error - so far absolutely no response!