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Superdrug not honouring offer (online purchase) Scam?
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mapcr77
Posts: 668 Forumite
Hello,
Sorry if this is in the wrong area.
I made a purchase from Superdrug week before last, to take advantage of an offer of buy two products, get two free. I purchased on the day the offer was advertised (via their newsletter). When I collected the parcel, the freebies were not included. I contacted Customer Services, whose response was along the lines of "our offers are very popular and sometimes we run out of stock, best luck next time", for which I am furious. It is not a competition, it is an offer which is actually still on their website (a full 12 days since my order was placed). If they are still advertising it, yet not honouring it, sounds like a scam.
I've sent various more messages to customer services, but no response. Does anyone know an alternative way to contact them? (The phone is a 0345 and I never seem to get through after long waits).
Thanks!
Sorry if this is in the wrong area.
I made a purchase from Superdrug week before last, to take advantage of an offer of buy two products, get two free. I purchased on the day the offer was advertised (via their newsletter). When I collected the parcel, the freebies were not included. I contacted Customer Services, whose response was along the lines of "our offers are very popular and sometimes we run out of stock, best luck next time", for which I am furious. It is not a competition, it is an offer which is actually still on their website (a full 12 days since my order was placed). If they are still advertising it, yet not honouring it, sounds like a scam.
I've sent various more messages to customer services, but no response. Does anyone know an alternative way to contact them? (The phone is a 0345 and I never seem to get through after long waits).
Thanks!
0
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Facebook message them https://www.facebook.com/Superdrug
Email them help@superdrug.com
Call head Office 0208 684 7000
The number you have been calling is no more expensive to call than a normal land line though http://www.area-codes.org.uk/0345-numbers.phpI’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.0
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