Urgent help needed, please?

Helpwithferry!

I am currently stuck at Dublin port after our ferry was cancelled due to bad weather. We booked our rail and sail trip with Virgin trains from Belfast to London, and Virgin rails is responsible for the whole journey but individual companies manage different parts of the trip. Irish ferries cancelled our ferry from Dublin to Holyhead and we have to wait until the next one at 9 tonight. That gets us into Holyhead after midnight and there's no trains until 7 a.m.

I called Virgin trains who after ages on hold, stupid non helpful bull said that we needed to buy new tickets for tomorrow despite us already having tickets today valid from Belfast to London. It'll cost us £150 each... What's worse is that they won't refund our tickets because they say we used them! So we're down £250 for the initial tickets, £150 for the new tickets and the prospect of being stuck in Holyhead overnight.

Do we have any rights? Virgin Trains say it's the ferries fault and the ferries say virgin trains is responsible for everything as we bought the tickets from them.

Seriously any help or advice would be great

silvercar

If you take the later ferry, will the Holyhead rail staff put you in a hotel?

You could always tweet Virgin trains, they do respond swiftly.

silvercar

From the Irish Ferries website:

Irish Ferries regrets to advise that due to adverse weather conditions on the Irish Sea, the 14:30hrs Swift Fast Craft sailing is cancelled.
All Customers may be accommodated on the 08.05hrs or 20:55hrs Ulysses Cruise Ferry.
Check-in time is 30 minutes prior to departure.
.

There is no need to call at this time. However should you wish to discuss your options, please contact one of our offices as follows:

Irish Ferries Dublin Port: 01-6075519 (05:15hrs - 21:15hrs).
Irish Ferries Contact Centre: 0818 300 400 (08:00hrs - 19:00hrs Mon-Fri. 08:00hrs - 16:00hrs Sat).
Irish Ferries Rosslare Port: 053 91 33158 (06:30hrs - 21:00hrs).

Irish Ferries apologises for any inconvenience caused by this possible disruption.

silvercar

There are trains sporadically through the night. Remember it is the Monday morning timetable you would be looking at not Sunday morning:


http://ojp.nationalrail.co.uk/service/timesandfares/HHD/London/tomorrow/0100/dep

04:48 Holyhead [HHD] London Euston [EUS] 08:34 3h 46m
05:51 Holyhead [HHD] London Euston [EUS] 09:41 3h 50m
06:55 Holyhead [HHD] London Euston [EUS] 10:39 3h 44m

yorkie2

Helpwithferry! wrote: »

I
I called Virgin trains who after ages on hold, stupid non helpful bull said that we needed to buy new tickets for tomorrow despite us already having tickets today valid from Belfast to London. It'll cost us £150 each... What's worse is that they won't refund our tickets because they say we used them! So we're down £250 for the initial tickets, £150 for the new tickets and the prospect of being stuck in Holyhead overnight.

Do we have any rights? Virgin Trains say it's the ferries fault and the ferries say virgin trains is responsible for everything as we bought the tickets from them.

Seriously any help or advice would be great

They're talking rubbish.

When delays occur you may take the next available train(s).

Get on the train with the tickets; I'm sure the Guard will be fine with it.

[Deleted User]

Hope the OP was able to sort this

wealdroam

deannatrois wrote: »

Hope the OP was able to sort this

Unfortunately he wasn't.

The saga continues here:

Virgin Trains won't accept responsibility for travel problems.