Nationwide mortgage application stress

Hayley1982uk

:mad:My fiancee and I recently sold our house and had an offer accepted on a house we want to buy. We sat down with our mortgage adviser and completed our mortgage application with him, when it was submitted online we were informed that it had been "referred" and we would have a decision within the next 72 hours. However.... Today is the 11th day with still no decision from nationwide and we feel we are just being messed around now. We have had our current mortgage with nationwide for 2 and a half years having renewed with them when our mortgage was due for renew after 2 years and we even pay around £140 extra per month off our mortgage. We want to port our current mortgage and borrow the extra with nationwide but we are at the end of our tether now, our mortgage adviser has been chasing his contact at Nationwide and has explained that our buyer has now sold their property and the house we are buying has no chain but this delay is now risking us loosing the house we want to buy. We provided them with all the documents they wanted (three months pay slips, bank statements and photo ID each) but after 1 week they asked for three months payslips AGAIN?!? Our adviser explained that they were given to them a week ago already and it went back to "referral" our advisor sent Nationwide a strongly worded email explaining that the delay and their incompetence is an embarrassment, totally unprofessional and that he is considering telling us to go to another bank along with his other current clients and future clients because of the way they are handling our application. We are now tearing our hair out wondering if we can get the mortgage, if we are going to lose our sale and we don't know what to do. If we go with another bank, we have to pay £4000 early redemption fee as we have over a year left on our mortgage. Any advise that anyone can give us would be greatly appreciated. Thank you

Thrugelmir

House purchase and sale is a stressful time. Impossible to comment on individual applications as everybody's circumstances are different. Nor do lenders have people sitting around doing nothing. If there's a backlog due to holidays, unforeseen sickness etc then that's part and parcel of business. Throwing mud will do you know favours either. As you want them to lend you the money to avoid the ERC. Worth remembering that there's no right to a mortgage.

sistafromanothermista

Have you tried calling another MP to see if they have any offers that may help? Would you have to pay the 4k? i thought that was only if you wanted to pay your mortgage in full? Worth an ask with another MP i would say.


Can you escalate this as a complaint through the branch?