Erudio problems

classical01

Hi there. I am also having major problems with Erudio, and have done since it was passed over from SLC. With SLC it was plain sailing and never had problems with deferment. Erudio is a different story. First of all I received a letter informing the first loan ( taken out in 1996) the last loan taken out in 1999) had been passed over to them in 2014. I intially did not think anything of this as I presumed they would handle the account exactly like SLC. It is only after I realised that they had changed the terms and conditions, and also asked questions on the derferment form that had not been previously asked. The problem really started when they did not send deferment forms as usual time like SLC- that is when the problems started. In between that time of informing that the account has been passed over and sending deferment forms they insisted that I was now in arrears. After sending letters of complaint and not hearing anything from them for nearly two years I have now received a letter saying I am in arrears of over 3k, without having been given any notification of this and despite not earning the threshold in which to start paying back. I am seriously trying to get some advice on how to deal with Erudio. I have called in the past and they are not helpful so I contacted by mail only. I just need advice on how to proceed from here.