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MSE News: Starbucks offering vouchers to customers hit with hefty late charges
MSE_Luke
MSE Staff 295 Posts
Starbucks customers across the UK have been charged lump sums of more than £100 for various individual purchases...
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'Starbucks offering vouchers to customers hit with hefty late charges – check now to see if you're impacted'
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'Starbucks offering vouchers to customers hit with hefty late charges – check now to see if you're impacted'
Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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If they really needed to manage their money quite carefully they shouldn't have been wasting it in Starbucks and if they were keeping a proper running tally the money should just have been sitting in their account waiting to be taken.
Up to £5 statement credit
Save to Card to get £1 back for each £3 of spend, up to a maximum of £5 total statement credit, at participating Starbucks until 19 June 2016. Valid for the first 75,000 Cardmembers to save. Terms apply.
So if I bought multiple £3+ items, and the computer delayed submitting them until after 19th June, I don't get the cashback.
Also, I get 5% cashback with TSB for Contactless transactions, up to £100. If they time shifted the transactions from May to June, I could end up spending a lot less than £100 in May, and over £100 for June.
I only go into Starbucks for the cashbacks, far too expensive for daily use.
Exactly what I opened the thread to say but you beat me to it!
Anyone who can afford to spend £100+ in Starbucks over a few months should have the financial resources to get out of an overdraft easily enough.
3 months later
It ain't free, got no money for the leccy!!
Hmmm, why am I seeing this? Is MSE turning to the dark side now with advertising?
Like all religions, the Faith of the Invisible Pink Unicorns is based upon both logic and faith. We have faith that they are pink; we logically know that they are invisible because we can't see them.
I asked Barclaycard how long a retailer has to settle a transaction and they could not or would not answer. I have seen figures of 6 months/12 months quoted on the internet, but there is nothing definitive. Maybe MSE Luke could do some digging on this - whilst people should make allowances for transactions settled later than expected (e.g. cheques) there should be a cut-off IMO.
There's a separate issue if some transactions have been taken twice, that's obviously totally different.
I would imagine some people thought they were getting free coffee, but there are other issues here regarding how and when transactions are submitted for settlement which should be established. For me, the majority of purchases are on my recent transactions list within a few days. How long should people be expected to account for a "rogue" retailer's tardiness a year, 2 years, a decade...
Well, according to the article it's transactions from February onwards that were taken late May so nowhere near a decade
And also from one of the customers quoted in the article (bold is my emphasis):
"I do check my balance quite regularly, but I can't say I look through my statements that closely, so I had no idea that they hadn't been charging me for coffee since March. I contacted my bank but they said companies have six months to claim payment so there's nothing they can do."
Edit: this is also the person who has to "manage their money quite carefully" apparently... tip of the day: checking actual transactions on your statement rather than just the balance helps.