solar install......water in cables

apf666

ok....

my last update on this one

sma warranty now transferred over...new certificate received

i have decided to put the matter to bed....think it is best to accept that it turned out right in the end....even though trying to progress the complaint/repair in a timely manner was frustrating

the matter has reminded me that for all the glossy brochures, reference to trade bodies, workmanship and insurance backed warranties and quality standards and regulations...the cowboys can still disguise themselves as reputable...take the money and run....

nic did, for me anyway, put their (insurers) money where their mouth is and put it right

just one piece of advice if other people are having problems with their own installations that relate to shoddy work, non adherence to guideline or regulations or safety issues.....

please do not fall foul of the relevent trade body guarantee...

for elecsa/niceic...you MUST try to resolve any problems with the original installer....and show evidence you have done so....

if the installer has gone bust or will not play ball....the trade body will pick up the complaint and arrange necessary remedial action if the original installer has gone bust or refuses to do so

what you MUST NOT do is ask another contractor to interfere with the work in question......if you do so without authorisation from the trade body...you will find that they can say you do not meet their guarantee terms and conditions and they can refuse to help you.......ALWAYS.....go through original installer and/or the trade body...

in saying that...i wish all many years of fault free generation...

once you have a solar system in place, i think you condition yourself to getting the best use out of it......when it is there but not functioning....not a good feeling

kind regards

af

theboylard

Morning,

following your story with interest, as TP Solar did my install.

My issues are sort of documented, Tunnel knows the full scoop and if people want to know I'll write it up.

When they did your install apf66, did Paul do the sparky bit or did they have a seperate electrician?

Reason for asking is that on original install I had a seperate sparky, who relied on TP Solar for day work.
When I got TP Solar back to retrofit SolarEdge (at my expense), Paul claimed he was Part P qualified when I questioned lack of seperate sparky.

How can I check an installers credentials?

apf666

hi boylard

paul did original electric work (he also left inverter at risk of pulling itself off the wall under its own weight....i kid you not about how far it was tilting forward until fixed properly)

i managed to get them back on 3 occasions but they continued to not put stuff right or they just messed it up further

the last time they touched the inverter, a younger spark turned up...not sure if subbed out or tp employee...he wore tp labelled clothing...

considering all the positive reviews at the time.....the amount of stuff they botched up here is staggering

one thing not mentioned above was their use of expanding foam to try to seal the large gaps between tiles where roof hooks where fitted....

my system fitted end of feb 2015

i would, as i am sure others would, be interested to read a summary of your experience.....if it helps others with problems...all good

not sure how you check credentials.....perhaps a register somewhere but would you need their registration number?


kind regards

Love_Solar

To check installers credentials


copy and paste to following

niceic.com/find-a-contractor/find-contractor
or
napit.org.uk/member-search

and to check your electrical installation for building control notification.


checkmynotification.com/