MSE News: HMRC call-waiting times 'cost taxpayers £97 million'

MSE_Luke

Taxpayers have borne the brunt of recent HMRC staff cuts in the form of increased costs...

Read the full story:
'HMRC call-waiting times 'cost taxpayers £97 million''

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Darksparkle

Thought this forum was for discussing benefit entitlement?

Diary

Post says "click below to discuss", this board isn't for discussion and the post should be moved. The post is inflammatory and not relevant.

Mersey_2

It's hardly "inflammatory" - it's true.


But I agree it's probably been left in the wrong section.

Tammykitty

I have spent over an hour to the phone to them in the past few weeks over them incorrectly changing my tax code to emergency Tax

davidgmmafan

I agree this is in the wrong forum. Isn't there one about tax in general?

I would like to add this to the discussion http://www.theguardian.com/politics/2016/may/25/hmrc-tax-advice-line-customer-service-collapse-cost-staff-cuts specifically

" For every £1 reduction in HMRC’s annual telephone transaction costs there has been approximately a £4 increase in the time and money spent by customers, it said."

CakeCrusader

I'm not sure it is in the wrong section, don't you call HMRC when you're updating your child benefit/tax credits??

I spent £50 on phone calls to Concentrix last year (who were working on behalf of HMRC). I haven't added up how much it's actually cost me to call HMRC to update my tax credits but it was quicker this year.

Darksparkle

CakeCrusader wrote: »

I'm not sure it is in the wrong section, don't you call HMRC when you're updating your child benefit/tax credits??

I spent £50 on phone calls to Concentrix last year (who were working on behalf of HMRC). I haven't added up how much it's actually cost me to call HMRC to update my tax credits but it was quicker this year.

The forum rules state this is for discussing entitlement, not the mess of the system - https://forums.moneysavingexpert.com/discussion/365935

CakeCrusader

Darksparkle wrote: »

The forum rules state this is for discussing entitlement, not the mess of the system - https://forums.moneysavingexpert.com/discussion/365935

Thank you.

Firetastic

My mum was trying to get through today. It wasn't so much the wait but the fact she had to talk to a machine which kept saying "I'm sorry I don't understand what you are saying"

A little bit aside she later told me a story she heard on the radio about a gentleman who phoned HMRC and the machine kept saying "I'm sorry I don't understand what you are saying Are you trying to report a change of circumstances? Are you pregnant?"

The gentleman said I'm 70 years and I'm a bloke:rotfl:

CakeCrusader

Firetastic wrote: »

My mum was trying to get through today. It wasn't so much the wait but the fact she had to talk to a machine which kept saying "I'm sorry I don't understand what you are saying"

A little bit aside she later told me a story she heard on the radio about a gentleman who phoned HMRC and the machine kept saying "I'm sorry I don't understand what you are saying Are you trying to report a change of circumstances? Are you pregnant?"

The gentleman said I'm 70 years and I'm a bloke:rotfl:

It's one of the most frustrating things when you're trying to deal with them (the other one is the hold music). I end up yelling down the phone at the automated woman as she's unable to differentiate a 'B' from a 'P' and 99% of the time she repeats it back incorrectly. I think they make it long and arduous because they want to put people off claiming.