Direct Debit double payment - 26 years!

tyke1000

My sister has discovered that she's been making a direct debit payment twice a month to the AA, instead of just the once a month, unbelievably for the past 26 years. The AA have responded saying they are "obliged to pay her £1000." which they have done. But she totals the amount of over payment over the 26 years amounts to over £6,000. What are her rights on this?
Please no smart remarks about her not checking her statements, I've already told her!

Thanks for any advice on this.

[Deleted User]

Is it an error on the AA's part?

Or has she bought two policies?

dunstonh

It is likely down to proof of payment and the reason they are refunding anything.

Does she have all 26 years worth of statements to prove payment?
Why have they said they are limiting it to £1000?

[Deleted User]

Sounds like a goodwill payment

The_AA_Company_Representative

Hello tyke1000, if your sister hasn't already contacted us to address this, please ask her to email the details including any reference numbers she has and contact number to chat@theaa.com please title the email Reference FOR169170 Thank you