NFL jersey - hasn't arrived, no contact, help plse

Comyface

Hi

I'm wondering if I've made a mistake, does anyone know?

I ordered an NFL jersey from https://www.NFL-store.uk in December, and it arrived ~ 3 or 4 weeks later, everything fine.

But then I ordered a personalised one on 13th Feb (which i was expecting to take longer, ~ 6 weeks or so) and I've heard nothing. Ive tried to track it, but my order number is not recognised on the site now.

I've tried to email them, and get a ticket number from https://worldsports.supportsystem.com but they haven't got back to me.

It was expensive, ~£85, can I do anything? Can't see a phone number on the site, have I been a fool?

Thanks.

molerat

Customer service is available 10am – 4pm Monday to Friday GMT
Tel: 0845 862 0206

No address

All products bought through NFLStore UK Store are subject to our return policy.

Which is ?

NFL Store UK ships all order from the UK.

Good English ?

http://forum.nfluk.com/showthread.php?p=2234028&styleid=12
The advice on the NFLUK forum seems to be steer clear (of their various incarnations) going back to 2012. Seems they are selling chinese knock offs.

Also run NBA shop http://nba-shop.uk/contact-us-2-w.asp

Their address is a mailbox (they have moved from another mailbox address)

How did you pay ?

Ian011

The usage of an 0845 number for after-sales enquiries is a breach of Regulation 41 of the Consumer Contracts Regulations 2013.

The regulations came into force on 13 June 2014.

molerat

Ian011 wrote: »

The usage of an 0845 number for after-sales enquiries is a breach of Regulation 41 of the Consumer Contracts Regulations 2013.

The regulations came into force on 13 June 2014.

The least of your worries if buying from that lot.

Comyface

[QUOTE=molerat;70574333

How did you pay ?[/QUOTE]

By credit card, is there any hope my card company will help?

DCFC79

Comyface wrote: »

By credit card, is there any hope my card company will help?

No harm in asking, the worst they will say is no can do.

Comyface

Did a bit of research and called my credit card company yesterday. They're doing a charge back for me.
If the company doesn't prove that I've had the goods in the next 45 days, then the refund stands.
Phew! Will order from the official site next time.