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Kensington Mortgage fees and secuirity charge
Kay159_2
Posts: 12 Forumite
Today I received a letter from Kensington mortgage company who took over my mortgage from GE money over a year ago. In that time I have not missed any payments and GE informed me all existing terms and conditions would be honoured
Today I received a letter showing I had overpaid my account by £20 to date but demanding £1660 in fees and security charges that I have failed to pay and threatening repossession.
At no point did I receive anything about this and any fees on outset were paid to GE
When I look on my credit file they have now marked my account as 5 months in arrears and as such my cresit score has plummeted.
Has anyone any idea what this letter refers to and how I can.owe £1660 on an account that is overpaid.
Im really worried as I dont have the money to pay this amount nor do I think it is correct but the office isnt open over the weekend to reaolve
Thanks in advance
Today I received a letter showing I had overpaid my account by £20 to date but demanding £1660 in fees and security charges that I have failed to pay and threatening repossession.
At no point did I receive anything about this and any fees on outset were paid to GE
When I look on my credit file they have now marked my account as 5 months in arrears and as such my cresit score has plummeted.
Has anyone any idea what this letter refers to and how I can.owe £1660 on an account that is overpaid.
Im really worried as I dont have the money to pay this amount nor do I think it is correct but the office isnt open over the weekend to reaolve
Thanks in advance
0
Comments
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As a further note I have just checked my credig report and they have now marked my account as 5 months in arrears0
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You should phone Kensington asap as they will no doubt explain what's happening.
Once you've heard their version of events you'll be better placed to decide what action to take.I am a Mortgage BrokerYou should note that this site doesn't check my status as a Mortgage Broker, so you need to take my word for it.
This signature is here as I follow MSE's Mortgage Adviser code of conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0 -
I intend to but the offices were closed when I received the letter and are all weekend and I am wanting an idea as to what the security fee could be0
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http://www.fca.org.uk/
Might be a useful website to call after you have spoken to Kensington on Monday0 -
The FCA do not handle consumer issues on an individual basis. So, best to contact kensington on Monday and ask them.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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