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Online goods never arrived!
PatrickStar
Posts: 45 Forumite
I had no idea where to post this, so I apologise if it's in the wrong place!
Back in August 2015 I ordered £57 worth of clothes on a website called sugarandstyle.co.uk. I had no doubts about the legitimacy of the site as they own a store in Camden, so I though I would be fine.
The clothes never arrived. I have contacted them numerous times through their online contact form but have never had a reply. I have messaged them on Facebook and they have seen the messages but not replied. I have even left comments on their Instagram photos!
I can't find a phone number for them and I have no other clue how to contact them.
I paid by debit card. The money is on my statement. I've been abroad for 6 months which is why I left this problem for so long, otherwise I would have posted months ago.
What can I do now? :mad:
Thanks in advance for any replies!
Back in August 2015 I ordered £57 worth of clothes on a website called sugarandstyle.co.uk. I had no doubts about the legitimacy of the site as they own a store in Camden, so I though I would be fine.
The clothes never arrived. I have contacted them numerous times through their online contact form but have never had a reply. I have messaged them on Facebook and they have seen the messages but not replied. I have even left comments on their Instagram photos!
I can't find a phone number for them and I have no other clue how to contact them.
I paid by debit card. The money is on my statement. I've been abroad for 6 months which is why I left this problem for so long, otherwise I would have posted months ago.
What can I do now? :mad:
Thanks in advance for any replies!
Goals
Credit Card - £500/ £1500
[STRIKE]
Overdraft - £600 / £600
[/STRIKE][STRIKE]
Other Debt - £335 / £335
[/STRIKE]0
Comments
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Get in touch with your bank, they should be able to reverse the transaction for you.
I had a similar problem, and that's what my bank did.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0 -
sourcrates wrote: »Get in touch with your bank, they should be able to reverse the transaction for you.
I had a similar problem, and that's what my bank did.
Ah fab! I had no idea it was that simple!GoalsCredit Card - £500/ £1500[STRIKE]
Overdraft - £600 / £600[/STRIKE]
[STRIKE]Other Debt - £335 / £335[/STRIKE]0 -
PatrickStar wrote: »Ah fab! I had no idea it was that simple!
There may be a problem as it was last August, but it won't hurt to ask !!I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0 -
An update, if anyone cares: I sent them ANOTHER message saying I was going to report them for fraud and - BOOM - instant reply and refund. Ridiculous. I'm happy though!GoalsCredit Card - £500/ £1500[STRIKE]
Overdraft - £600 / £600[/STRIKE]
[STRIKE]Other Debt - £335 / £335[/STRIKE]0
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