TfL asking for payment for a top-up 3 months ago that apparently had a tech fault

KarenStew88

Today I have received the following email from TfL asking for a top up payment that didn't go through more than 3 months ago 'due to a technical fault.' They don't say how much the amount is, don't provide the evidence that it didn't go through and only give 1 days' notice they are taking the money.

I have written to complain, but does anyone else think that this could either be a scam, or is unfair? The journey history tool on the Oyster website doesn't allow me to search for journeys more than 3 months ago, so I can't even see if I had any journeys at this time that would require a top-up!

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Dear Miss XXXX,

Following a routine check of our payment records, we have identified that we did not take payment from you for the Auto top-up to your Oyster card on 19 December 2015. This was due to a technical fault which has now been rectified.

We will now be collecting this payment from your account on 5 April. If this is unsuccessful, we will let you know.

Yours sincerely,

Shashi Verma

London50

See link below

https://forums.moneysavingexpert.com/discussion/5432163

trenchardc

I've had the exact same email today, but it's for 9 months ago! I suppose we've received the service, but it's their fault they didn't collect payment. Just not sure if it's genuine either!

Emmavescence

I've just checked the email account linked to my Oyster and noticed the same thing - failed topup from June last year! I've had an annual travelcard since October and have only very occasionally gone out of zone, so I'm not particularly happy about this and haven't budgeted for it. I'll be complaining to TfL as well. Surely you can't charge for services rendered more than 9 months previously that you failed to notice you hadn't charged for at the time?!